Helpdesk Agent

Are you a tech-savvy problem solver who thrives in a team-oriented environment? Randstad is supporting a financial firm who is looking for a Technical Helpdesk Specialist to support their premier commercial and Federal Government credit card programs. In this role, you’ll be a critical partner in ensuring our clients successfully navigate and manage their online commercial card platforms.

salary: $27.14 - $27.15 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: Bachelors

Responsibilities

• Serve as the primary point of contact for Federal Government and commercial clients, providing expert technical assistance via phone, email, and chat. You will support the management of online commercial card platforms, ensuring a seamless and positive user experience.
• Actively listen to client concerns to diagnose root causes and determine the most effective course of action. Your goal is to achieve final issue resolution while maintaining maximum client satisfaction and platform integrity.
• Perform complex record-keeping tasks, including entering new account data, updating existing account information, and recording high-volume transactions. You will receive, classify, and summarize sensitive documents to ensure all records are accurate and current.
• Work within a team-oriented environment, partnering closely with account management teams to support large-scale credit card programs and provide essential administrative reporting.
• Successfully navigate and maintain post-employment screening requirements administered by the General Services Administration (GSA), including comprehensive criminal and background checks necessary for supporting federal accounts.

Skills

• Call Center Support
• Help desk
• Computer Skills
• Troubleshooting
• Technical Support

Qualifications

• Years of experience: 4 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.