Service Engineer (French Speaking)- US/(Durham)

We at Kempower Empower the EV Evolution and create a Cleaner and more silent environment for us all. We inspire our audiences to join the electric movement. Want to plug in and be the change?

Whether it's our perspective, the way we work together or the impact on the climate - we make it positive. We are people with a can-do attitude. We help each other and voice our opinions, independent of our job descriptions or titles. We come from over 40 nationalities all over the world and keep on looking for other continents as we go.

The EV market is constantly evolving, and so are we. We are searching for learners, doers and problem solvers from many different backgrounds.

We love learning, taking care of each other, and having fun with each other.

The future is electric – get ready to join the current! This is just the beginning.

ABOUT THE ROLE

As a Service Engineer, you will:

• Be a Troubleshooting Expert: Utilize remote diagnostic tools to identify and resolve complex hardware, software, and network connectivity issues. Your expertise will lead to efficient problem-solving and in-depth root cause analysis.

• Drive Service Excellence: Manage the customer support experience from Jira ticket to resolution, ensuring lightning-fast response times that meet our SLA targets. Fluency in both English and French (written and verbal) is required to support our customer base.

• Elevate Our Products: Collaborate directly with our global Engineering and Field Service teams to share knowledge, resolve escalated issues, and build out a comprehensive, essential knowledge base.

• Go Hands-On: Coordinate with external service partners to ensure timely field support, occasionally providing crucial onsite assistance yourself.

WHAT DO WE EXPECT FROM YOU?

• Fluency in French is mandatory (written and verbal) to effectively support our French-speaking customers.

• Bachelor’s degree in Engineering or related technical field.

• 3+ years experience with troubleshooting electrical systems, network connectivity, and software applications

• Excellent problem-solving and analytical skills

• Strong verbal and written communication skills

• Ability to work independently and as part of a team

• Willing to travel as needed to support Customers, up to 30%

WHY KEMPOWER?

We believe in integrity. This means open doors and honest conversations, career development, and taking ownership of your work, no matter the title. At Kempower we grow together. And as we grow, we change, and so we find ways to make sure our job descriptions align with our interests and needs. So it's not just the product we're developing, but our people.

We support your well-being by offering comprehensive benefits including zero cost options for medical, dental, and vision, competitive 401(k), and performance bonuses!

Get to know us better at Kempower Careers !

WOULD YOU LIKE TO PLUG IN AND BE THE CHANGE?

Does this sound like something for you? Want to join us in powering planet cool? We can't wait to hear from you!

Location: USA/North Carolina/Durham (RTP)

Kempower is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, or any other status protected by laws and regulations. We do not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages.

If you are a qualified individual with a disability, and you need assistance to apply, please contact our Kempower HR team at [email protected]. We provide reasonable accommodations to qualified individuals with a disability to enable them to effectively participate in the application process, as required by law.