Volvo Service Advisor

Job Description

Job Description

Salary: $60,000-$85,000

Automotive Service Advisor

Join Hunter Automotive Group

Hunter Automotive Group is seeking an Automotive Service Advisor to serve as the connection between our customers and service team. This position is ideal for individuals who excel at customer communication, relationship building, and coordinating vehicle service needs in a fast-paced dealership environment.

Whether your experience comes from automotive service, hospitality, retail, or customer-facing roles, we are looking for someone who enjoys helping people and delivering an outstanding customer experience.

Why Join Hunter Automotive Group?

For over 85 years, Hunter Automotive Group has proudly served Western North Carolina as a family-owned and operated business. We are committed to improving the quality of life for our employees, customers, and community through a culture built on integrity, teamwork, and continuous improvement.

What We Offer

• Competitive pay based on experience
• Closed Sundays
• 401(k) with company match
• Dental and Vision insurance
• Wellness Program
• Paid Time Off (PTO)
• Paid holidays
• Employee discounts on vehicles, services, parts, and accessories
• Employee appreciation events
• Opportunities for career growth and professional development

What You'll Do

Customer Experience and Relationship Management

• Welcome customers and discuss vehicle concerns and maintenance needs
• Build trust through clear, honest, and professional communication
• Deliver a positive service experience from vehicle drop-off through completion

Service Scheduling and Coordination

• Schedule and manage service appointments
• Help maintain efficient workflow within the service department
• Coordinate customer needs with dealership service operations

Repair Communication

• Work closely with technicians to understand vehicle conditions and recommended repairs
• Clearly explain service recommendations and maintenance needs to customers
• Communicate repair timelines, vehicle status updates, and service information

Customer Follow-Up

• Maintain communication throughout the service process
• Follow up after service visits to support customer satisfaction
• Help build long-term customer relationships and loyalty

Qualifications

Experience

• 13 years of experience in customer service, hospitality, retail, automotive service, or a related field
• Previous Service Advisor experience is a plus, but not required

Skills

• Strong verbal and written communication skills
• Ability to explain information clearly and professionally
• Excellent organization and multitasking abilities
• Ability to manage multiple customer interactions and repair orders

Preferred Qualities

• Positive attitude and strong work ethic
• Team-oriented mindset
• Commitment to honesty and customer care
• Interest in automotive service and vehicle maintenance

No advanced automotive knowledge is required. We are willing to train the right candidate who brings strong communication skills and a customer-focused approach.

We're looking for someone who shares our values of honesty, continuous improvement, strong work ethic, and a positive attitude.

Apply today and start a career with a team that feels like family.