Call Center Representative

Job Description

Job Description

Do you have call center experience and love turning tough calls into real results? If you're motivated by performance and ready to own your impact, we want to hear from you.

Collections Agent

Winterville, NC | Onsite

MINIMUM QUALIFICATIONS

• 2+ years of recent experience in a high-volume call center (Candidates who do not have this experience will not qualify for this role)

• High school diploma or equivalent

• Proven ability to meet KPIs in a production-based environment

• Strong verbal communication, conflict resolution, and time management skills

COMPENSATION & SCHEDULE

• $15.00/hour

• Mandatory overtime required — schedule flexibility is essential

• Core Hours: Monday–Sunday, 8:00 AM–9:00 PM

• End-of-Month Shifts: Full-day coverage (7:00 AM–8:00 PM or 8:00 AM–9:00 PM with two 1-hour breaks)

• Sunday Shifts: Required 1–2 times quarterly; additional Sundays may be needed for month-end

• Holiday Coverage: Most holidays open to temporary staff and volunteers

**Anything over 40hrs/week will be considered Overtime and will be paid at time-and-a-half!**

KEY RESPONSIBILITIES

• Execute high-volume outbound calls using company-approved scripts and compliance guidelines

• Achieve daily, weekly, and monthly collection metrics and performance benchmarks

• Negotiate realistic payment solutions with empathy and professionalism

• Document all communications and account actions accurately in system platforms

• Identify and escalate customer issues as appropriate

CORE TOOLS & SYSTEMS

• Microsoft Excel, Word, Outlook

• Collection-specific CRMs and proprietary systems

PREFERRED SKILLS

• Bilingual (English/Spanish) fluency

• Familiarity with FDCPA and call center compliance standards

• Exposure to financial services or healthcare collections

PRE-EMPLOYMENT

• Drug screen and background check required

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:

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Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r\n\r\nCornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!