Customer Service Representative

Position Title: Customer Service Representative
Location: Wilmington, DE
Duration: 6 Month Contract
Status: Onsite
Employment Type: Contract role on W-2 through Above and Beyond Talent Acquisition, Inc. (A&B Talent)
Pay Range: USD $20.00 - 21.50 an hour W2


Client Info / Who they are:
Above and Beyond Talent Acquisition proudly represents our Client, a global leader in water, waste, and energy management. The client offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery. The client helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. The client has approximately 10,000 employees working at over 350 locations across the continent.


Requirements / Who we are looking for:

The customer service representative operates on various functional levels within the call center. Handling a high volume of calls is the top priority while handling back-office functions such as billing, field service processing which entails scheduling and completion, collections, bad debt and cash processing. The customer service representative is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and Delaware regulatory commission requirements.

• 2 years previous call center, front office, bad debt, back office, and/or billing customer service experience required.
• Associate’s degree or equivalent from a two-year college or technical school preferred.
• Regulated Utility or Municipality customer service experience preferred.
• Experience using CC&B Customer Billing Information System or similar is preferred.
• Ability to prioritize and manage multiple competing work priorities successfully.
• Ability to function in the digital world, using computer, laptop, tablet, smart phone devices and software to communicate and perform and record work.
• Knowledge of Google platform.

Performance Objectives / What you'll be doing:

• Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner.
• Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions.
• Responsible to achieve customer service metrics and satisfaction levels.
• Ensure all service orders are complete and entered into the CIS.
• Assist with routing new development for meter reading and entry into CIS.
• Professionally perform reception and cashiering functions.
• Process customer payments, prepare daily deposits, maintain cash reports.
• Prepare billing adjustments.
• Efficiently and accurately prepares, updates, maintains and files a variety of customer billing and collections information, service orders, data, reports, and the like.
• Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.).

Perks of working with US / What We offer:

• Competitive Salary.
• Health, dental, and vision insurance.
• Company 401K plan.