Customer Services Support Operator

Job Title: Customer Services Support Operator

Location: Cary, NC (Hybrid).

Employment Type: Temp (12 Months)

Industry: Manufacturing

Compensation: $18.17-$19.94/Hour

Schedule: 40 Hours/Week 1st Shift

About the Opportunity:

• Manage end-to-end customer order processing and ensure timely fulfillment of diagnostic orders.
• Serve as the primary contact for customer inquiries, order updates, and issue resolution.
• Collaborate cross-functionally to improve operational efficiency and customer satisfaction.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting:

This role offers the chance to join a company that prioritises both people and performance—where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

TODAY

What You'll Do:

• Oversee the complete order-to-delivery lifecycle for assigned customer accounts.
• Accurately enter, track, and monitor customer orders using dashboards, reports, and internal systems.
• Respond to customer inquiries via phone and written communication while providing timely issue resolution.
• Build and maintain strong customer relationships through proactive communication and support.
• Coordinate with sales, logistics, production, marketing, and finance teams to ensure smooth order fulfillment.
• Communicate order statuses, delays, and delivery updates to customers in a professional manner.
• Maintain accurate records of customer interactions, transactions, and account activities.
• Analyze order and delivery data to identify process improvements and support operational excellence initiatives.

Job Requirements

• Bachelor's Degree in Business Administration or Supply Chain Management
• 2+ years of experience in order management, customer service, or account management.

What Sets You Apart:

• Experience in the healthcare or medical device industry.
• Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to understand complex healthcare products and services and effectively communicate their value to customers.
• Strong understanding of order processing and supply chain management principles.
• Proven track record of success in account/customer management.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
• Comfortable working in ambiguity: able to adjust priorities quickly, learn fast, and stay productive through frequent change
• Brings a positive, solutions-first attitude: stays steady under pressure and helps the team stay grounded during high-volume or high-change periods.
• Enjoys special projects and taking ownership: raises hand for new initiatives, testing, documentation, and process fixes
• Detail-oriented with strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Problem-solving skills with a proactive approach to addressing issues.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check.

After you , you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

By ing for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may . Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara .

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.