ServiceNow Product Owner, ITOM/ CMDB

The company built on breakthroughs. ​ 
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Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​ 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​ 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​  

​Come break through with us. 

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Role Purpose

We are seeking a ServiceNow Product Owner – ITOM / CMDB to lead the strategy, roadmap, and value realization of the ServiceNow IT Operations Management (ITOM) and Configuration Management Database (CMDB) product portfolio.

This role is accountable for defining and executing the product vision that enables enterprise visibility, service mapping, event correlation, and AI-driven operational intelligence. The Product Owner will operate within a Product Operating Model and serve as the single point of accountability for ITOM and CMDB outcomes, backlog prioritization, and stakeholder alignment.

This is a high-impact role at the center of digital transformation, data governance, and AI-enabled operations.

Key Responsibilities

Product Strategy & Roadmap

Define multi-year ITOM / CMDB product vision aligned to enterprise architecture

Develop and maintain product roadmap across Discovery, Service Mapping, Event Management, AIOps, and CMDB governance

Align roadmap to CSDM 5.x standards and enterprise data strategy

Drive transition from project-based delivery to product-based lifecycle management

CMDB & Data Governance

Establish CMDB data ownership and certification model

Ensure CSDM alignment across Business Services, Technical Services, Applications, and Infrastructure

Define measurable CMDB health KPIs (completeness, correctness, compliance)

Lead CMDB lifecycle and relationship integrity strategy

Responsibilities:

AI & Automation

Identify AI use cases within IT operations workflows

Enable Now Assist / predictive models where applicable

Track automation rate, MTTR reduction, and event correlation improvements

Govern AI model quality and business adoption

Stakeholder & Governance Management

Facilitate product steering sessions

Prioritize backlog using value, risk, and effort scoring

Partner with Enterprise Architecture, Security, and Finance

Serve as escalation point for ITOM / CMDB product decisions

Experiences/Education - Required

Requirements

- Bachelor’s degree in Computer Science, Information Technology, or related field.

- 5+ years of hands-on ServiceNow experience, including ITOM (Discovery, Service Mapping, Event Management) and CMDB.

- 3+ years in a Product Owner or Product Management role.

- Strong knowledge of ServiceNow ITOM modules, CMDB architecture, CSDM 4.x/5.x, infrastructure/cloud platforms (AWS, Azure, GCP), monitoring tool integrations (e.g., Dynatrace, Splunk, SolarWinds), API integrations, and enterprise architecture.

- Experience in Agile/SAFe environments.

- Excellent executive-level communication skills.

Certifications (Must Meet)

- ServiceNow Certified System Administrator

- ITL v3/v4

- ServiceNow Certified Implementation Specialist – ITOM

Experiences/Education - Desired

Preferred

- Experience with AI/ML use cases in IT operations.

- Leadership experience managing cross-functional teams in enterprise transformation programs.

- ServiceNow Implementation Specialist and/or ServiceNow Application Developer certifications.

- Strong ITIL and digital transformation background.

- Scrum Master Certification or SAFe.

This position does not support immigration sponsorship.

The range for this position is $149,110.00 - $205,027.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life. 

Corning offers you the total package. 

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at [email protected] .