Front Office Lead
- Works to foster a strong working relationship amongst staff members and assists Practice Manager to address concerns
- Works with Practice Manager on recruitment, training, on‐boarding, team development, retention, and performance management
- Ensures key performance metrics for successfully managing a practice; forecast results; ensure all budget and production expectations are met or exceeded; ensure financial data and records are balanced; responsible for practice passing all financial audits
- Respond efficiently to patient and doctor needs and inquires
- Ensure the delivery of quality dental care to patients
- Ensures that all areas of the dental practice are customer-ready
- Monitors schedule to effectively schedule staff
- Assist Practice Manager with completion and submittal of HR and payroll related documents accurately and timely as required including new hire and termination forms and all changes for employees; have employees verify and sign their own payroll time sheets
- In conjunction with Practice Manager conducts regular staff meetings and daily a.m. huddles; seizes opportunities to foster communication, provide organization and practice updates, share information, teach and continually challenge and develop staff
- Resolve patient issues in accordance with company policies and procedures
- Perform additional tasks as assigned to achieve practice/organization goal Administrative
- Serves as on-sight HIPAA contact person
- Audits daily follow up, tracks who is missing items daily
- In an effort attract new patients and educate on speciality services, assists in marketing and practice promotion activities
- Additionally, provides marketing support by serving as a media liaison, updates webpage and spotlights for social media
- Take opportunities to learn from Practice Manager and should be able to perform all Practice Manager tasks
- Participates in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Bachelor's or Associate's Degree preferred or equivalent combination of education and experience
- A minimum of one year of experience in a dental or related field
- Knowledge of dental terminology
- Knowledge of dental office procedures
- Knowledge of insurance plans and claims processing
- Knowledge of MS Office 365
- Communication skills
- Demonstrated effective leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results
- Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
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