Service Manager

Job Description

Job Description

Automotive Service Manager

Feyer Ford of Williamston | Williamston, NC

Feyer Ford of Williamston is seeking an experienced, motivated Automotive Service Manager to lead our service department.

At Feyer Auto Group, we conduct business with integrity, hard work, and genuine care for our employees, customers, and community. Every member of our team plays an important role in our success. We are committed to delivering the award-winning service and value that customers have come to expect from Feyer Ford of Williamston.

The ideal candidate is a hands-on leader who can develop employees, improve departmental performance, deliver an outstanding customer experience, and create a positive, accountable work environment.

Benefits

• Competitive salary and performance-based compensation

• Health and insurance benefits

• Paid time off

• Employee vehicle purchase and service discounts

• Ongoing training and professional development

• Opportunities for advancement within Feyer Auto Group

• Supportive, locally owned dealership environment

Responsibilities

• Lead the daily operations of the service department

• Hire, train, coach, and supervise service advisors, technicians, and support personnel

• Establish clear goals and hold team members accountable for performance

• Monitor departmental sales, gross profit, productivity, efficiency, customer retention, and expense control

• Develop and manage the department’s annual operating budget

• Work closely with the parts department and dealership leadership to improve overall fixed operations performance

• Ensure repair orders are handled accurately, efficiently, and in a timely manner

• Assist customers with service concerns and clearly explain recommended maintenance and repairs

• Keep customers informed throughout the repair process

• Resolve customer complaints promptly, professionally, and appropriately

• Maintain a strong customer follow-up process that encourages repeat and referral business

• Maintain high customer satisfaction and Customer Service Index ratings

• Ensure compliance with manufacturer policies, warranty procedures, dealership processes, and safety standards

• Stay current on Ford products, service programs, technology, and required training

• Develop marketing and customer-retention strategies to generate additional service business

• Build a positive department culture focused on teamwork, accountability, and exceptional customer care

Qualifications

• Minimum of three years of automotive service management experience

• Proven ability to lead and develop a service department team

• Strong understanding of dealership service operations, financial performance, and key performance indicators

• Excellent customer service, communication, and problem-solving skills

• Ability to manage multiple priorities in a fast-paced environment

• Self-motivated, organized, and committed to continuous improvement

• Strong computer and dealership management system skills

• Ford dealership experience is preferred but not required

• High school diploma or equivalent required

• Valid driver’s license and acceptable driving record

About Feyer Auto Group

Feyer Auto Group is a locally owned dealership organization serving communities throughout Eastern North Carolina. We believe in taking care of our employees, building lasting customer relationships, and providing an unreasonably personal experience at every point of contact.

Join Feyer Ford of Williamston and help us continue building a service department known for exceptional people, dependable workmanship, and outstanding customer care.

Feyer Auto Group is an equal opportunity employer. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.