Customer Service Representative
LaSalle Network is currently working with a client who is seeking a Customer Service Representative to join their growing team. This role is onsite , based out of their High Point, NC office. The Customer Service Representative will serve as a point of contact by answering incoming calls from various clients related to healthcare benefits, life insurance benefits, disability plans and other human resource-related services. Customer Service Representative Responsibilities :
- Educate and advise callers on their benefits, the system and all related processes
- Process enrollment related transactions and take ownership of issues through resolution
- Research customer requests and follow up with customers as needed
- Assist with company projects and administrative tasks
- Other projects assigned as needed
- 2+ years Customer Service experience required
- Must have strong verbal and written communication; must be conversational
- Extremely resourceful and able to problem solve
- Ability to provide exceptional customer service consistently
Recruiter
LaSalle Network
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