Diagnostic Appointment Scheduler I

Job Description

Job Description

Diagnostic Appointment Scheduler

FLSA Status: Non-Exempt

About us

Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.

About the role

We are looking for an employee with exceptional interpersonal communication skills and have the ability to create a favorable impression for the organization to all staff, patients and the public. Must have a strong sense of team commitment, which includes meeting deadlines, punctuality and excellent follow-through. You will be responsible for scheduling patients for diagnostic testing in an efficient and timely manner.

Supervision Received: Reports to Manager of Diagnostics

Supervision Exercised: None.

Typical Physical Demands: Work requires sitting for long periods of time; some stooping, bending and stretching may be required. Requires manual dexterity sufficient to operate a keyboard, type 60-wpm, telephone, copier, fax machine and such other office equipment as necessary. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.

Typical Working Conditions: Work is performed in an office environment. Involves constant telephone contact with patients and other medical offices. Involves frequent communication with patients and other staff members. Work may be fast-paced and stressful at times. Interaction with others is constant and interruptive.

Responsibilities: (This list may not include all of the duties assigned.)

• Schedule, coordinate, cancel and reschedule patient’s appointments. Relays necessary messages to staff.

• Maintains and updates current information on diagnostic’s schedules.

• Answer telephone, screen calls, takes messages, and provides information.

• Schedules CT, MRI, Ultrasound, Nuclear, Mammography, and other diagnostic tests as requested.

• Answers questions regarding patient appointments and testing.

• Provide testing preparation instructions to patients.

• Determines the availability of work-in slots for STAT testing requests.

• Maintain diagnostic appointment desktop.

• Complete and send Request for Referral Appointment Authorizations to the Managed Care Representative and notify patient of referred appointment date and time.

• Able to begin day at 7:30/8:00am and end day at 5:00pm Monday through Friday.

• Adhere to department and company policies.

• Always maintain confidentiality.

• Attends meetings as required.

Location & commitments

Permanent FT role based at our Greenville Arlington location, Monday-Friday, 7:30a.m.-4:30p.m. or 8a.m. – 5 p.m.

Overtime may be required to ensure patients are taken care, tasks are completed, and calls are returned in a timely manner. Weekend work is rare but can occasionally be necessary.

Candidate requirements: High School Diploma or Equivalent; Two-year degree preferred; computer experience required; medical office experience preferred; familiarity with diagnostic orders/testing preferred. Must have strong software skills including knowledge of Word, Excel, etc. Demonstrated proficiency with software applications such as NextGen, Centricity and/or related.

Affirmative Action/EEO statement

Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252-413-6368 or email [email protected]

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.