Bilingual Recovery and Collections Agent

Job Description

Job Description

At Smith Debnam, our philosophy is simple - to provide the best possible value to our clients. We firmly believe that the key to delivering such a value is equally simple - the people who make it happen. Our professional service team, the attorneys, paralegals, and staff, are therefore our most important assets. We are committed to maintaining an environment that provides professional fulfillment, actively supports professional development, and communicates the value of each person's contributions.

Smith Debnam has been providing legal services to businesses and individuals in the Carolinas for more than 50 years. We provide employees with an enriching, professional work environment that rewards employee excellence, fosters teamwork, and supports professional development. Our employees also enjoy competitive salaries, quality benefit programs and flexible work hours.

What are we looking for:

• A self-starter that is a good and efficient communicator
• Someone who is willing to take the extra steps
• Someone who is driven by goals
• A team player
• Someone who is fluent in Spanish and English

What you’ll be doing:

As a Recovery and Collections Agent, you will be collecting assets for our clients, negotiating on their behalf, helping resolve legal issues, various loan product delinquencies, and work closely with other firms to solve financial problems. You will also work closely with a great group of people helping our clients and earning a base + lucrative bonus structure!

Essential Duties and Responsibilities :

• Call and collect on past due accounts, negotiate payoffs, settlements, and/or ongoing payment plans.
• Communicate with distressed consumers in a respectful and empathetic manner, helping them navigate and find solutions to repaying their debt.
• Negotiate and accurately document payment plans while guiding consumers through the payment process via our payment portal site or IVR.
• The ability to understand legal collections process, deadlines, and state laws.
• Is ready to work in a professional, goal driven, bonus structured environment.
• Answer and process inbound calls, place outbound calls to consumers while managing daily work logs.
• Accurately update electronic case files using various legal software tools.
• Utilize various tools for skip tracing and locating consumers.
• Successful completion of various client regulatory compliance certifications.

Knowledge, Skills, and Abilities:

• High school diploma, minimum.
• Bilingual in Spanish and English.
• High degree of professionalism with excellent customer service, organizational and problem-solving skills.
• Ability to work in a fast-paced, customer-driven environment.
• Ability to multitask, prioritize, and manage time effectively.
• Strong decision-making and problem-solving skills.
• Ability to work under pressure with specific deadlines and attention to detail.