Call Center Sales Business Outbound Rep (Bilingual Spanish)
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Responsible for skillfully retaining customers through positive customer relationship building. This includes but is not limited to: diffusing the irate customer situation by utilizing strong listening skills and probing techniques and identifying reason(s) for disconnect and overcome objections.
- Responsible for creating developing long-term relationships with new and existing customers
- Develops customer centric solutions and deliver recommendations to right size their business on product benefits
- Work through business class customer complaints through understanding the complexity of business telecom needs and how to right size their business. Act as a consultant addressing business needs.
- Professionally communicate and handle all business class customers concerns with tact and empathy for a business owner perspective
- Save and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers by effectively transitioning from the Save to upgrading the customer to additional products and services.
- Take ownership of customers' concerns and act as a primary contact, providing appropriate contact information related to process.
- Act as intermediary between customer and appropriate departments to ensure customer satisfaction.
- Research, analyze and resolve billing inquiries.
- Educate commercial customers on the competitive advantages of Business products, services and support.
- Maintain knowledge of all marketing campaigns, competitive campaigns/pricing, save offers, and make appropriate use of campaigns/save offers in retaining customers.
- Identify and engage with company personnel to assist with retention efforts as warranted.
- Ask insightful questions regarding customer satisfaction and reason for cancellation.
- Update CSG, Sales force, CIT, and billing system with result of the save attempt. Enter all appropriate work orders, credits and adjustments, early termination fees, etc.
- Punctual and consistent attendance is required. Must be available for overtime or weekend hours, as needed.
- Perform other duties as requested.
- Ability to read, write, speak and understand English
- Knowledge of Charter Business Internet, video, music, data, and telephone products and services
- Ability to demonstrate a record of success in your sales career to date
- Knowledge of Business Telecom complexities
Recommended Jobs
RN - TELE - Travel
Job Description Job Description Gross Pay (weekly): $2231.0 Taxable Pay (weekly): 684.0 Non-taxable Pay (weekly): 1547.0 Company Description We are one of the leading healthcare staffing c…
Project Executive - Multifamily Construction - Raleigh, NC
National Multi-Family Construction Group currently seeking a Project Executive. This position will report to the Vice President of Construction and will be responsible for all projects throughout thi…
Customer Support Team Member
The consumer comes first within the hospitality industry and that is no exception at Compass Point Innovations . Our Customer Support Team Members help the local neighborhoods by offering products …
Marketing Coordinator / Assistant
Hey there, If you've ever wondered what happens behind the curtain of a marketing agency, read on for your inside peek. Oh sorry, where are my manners I should probably introduce myself first... M…
PHP and WordPress Developer (Remote)
Job Title: PHP and WordPress Developer (Remote) Location: Raleigh, NC Duration: 12+ Month Job Description: The Client has an Urgent/Immediate need for a PHP and WordPress Developer …
CNC Maintenance Field Engineer
Step into Innovation at Morris Group, Inc. If you've ever dreamt of working with a USA Today Top Workplace, Morris Group, Inc. is your dream come true! With years of expertise and a leadership linea…
Dental Assistant
Job Description Job Description Salary: $18-$27 Are you aDental Assistantseeking a workplace that not only values professional excellence but also knows how to have fun? Look no further! At Ze …
Senior Electrical Engineer - Hardware
Description We are seeking an experienced and driven Senior Electrical Engineer – Hardware to lead the design, development, and testing of innovative electronic products in a dynamic, consumer-focu…
Machine Operator
We are seeking a skilled Machine Operator to join our production team. The ideal candidate will have experience operating manufacturing equipment and performing Clinch Nut operations as part of t…
Lactation Consultant I, RN
Overview: The Lactation Consultant provides clinical care, support and education to breastfeeding mothers and their babies. The Lactation Consultant will also provide consultative support and educati…