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The Veterinary Hospital Shift Lead (“Shift Lead”) provides exceptional client and pet experiences while assisting the Practice Manager and/or Chief of Staff (COS) in guiding the team to maximize productivity and profitability of the hospital, and helps ensure effective communication with all clients, internal stakeholders, and colleagues. The Shift Lead also performs the duties of a Client Services Coordinator and Veterinary Assistant when needed.

The right person for this job enjoys:

· Living and exemplifying the Five Principles of Mars, Inc. with self and team.

· Assisting and supporting the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients.

· Following Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand.

· Day-to-day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement and maximum productivity.

· Helping create an environment where a team can deliver quality, efficient and effective veterinary care to pets and fostering an environment that engages associates, where associates do their best and feel good about being a member of the team.

· Providing professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.

· Assisting in effectively scheduling associates to meet client needs according, while proactively planning time off and CE scheduling.

· Ensuring compliance with all practice policies and procedures.

· Ensuring adherence to Banfield dress and grooming guidelines.

· Performing other job duties as assigned.

THE FIVE PRINCIPLES

Every associate including the Shift Lead has an important contribution to make to the veterinary team. We’re looking for Shift Leads who are dedicated to their work, have a positive attitude and use our Five Principles:

· Quality – The consumer is our boss, quality is our work, and value for money is our goal.

· Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

· Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.

· Efficiency – We use resources to the full, waste nothing and do only what we can do best.

· Freedom – We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS

Special Working Conditions

· Ability to work at a computer for long periods of time.

· Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

· This position requires working special hours including weekends and evening shifts.

· Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

· You must be comfortable working in an environment with loud noise (moderately high) and strong smells.

· Requires sufficient ambulatory skills to perform duties while at hospital.

· Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

· Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.

· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

· Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

Experience, Education and/or Training

· High School Diploma preferred.

· You must be 18 years of age or older.

· You must have a minimum of two years of veterinary hospital experience.