IT Helpdesk Technician

Job Description

Job Description

Job Title – IT Helpdesk Technician

Location – 6540 Franz Warner Pkwy, Whitsett, NC 27377

Contract – Open end contract (possibility to go perm)

Pay Rate – $23 - $23.52 USD hourly on W2

2nd Shift, 03:30 AM – 12:00 AM

3rd Shift, 11:00 PM – 07:00 AM

Job Description:

Description and Requirements:

• Responsible for performing the analysis and repair of components and finished products to comply with production schedules within deadlines, quantities, and quality standards.
• Location: Whitsett, United States

Key Responsibilities:

• Perform Hardware analysis to identify root causes.
• Perform test replication to identify the root cause.
• Conduct root cause analysis to find the issue and potential causes, which may require examining hardware (e.g., checking for bad solder connections).
• Involve cross-functional teams (developers, QA, experienced technicians) to share knowledge.
• Analyze logs and metrics from servers, applications, and infrastructure to find errors.
• Use specialized tools for debug, performance counters, profilers, and diagnostic tools.
• Isolate the issue using techniques like "fail-fast" and breaking down the problem into smaller parts.
• Analyze defects in components and products that failed in the tests.
• Identify root causes and communicate to responsible areas (leadership, quality, and engineering) to take preventive/corrective actions.
• Separate non-compliant products according to inspection rules.
• Perform material movements through integrated systems.
• Point out defects and analysis results in a specific report.
• Communicate consecutive failures to the immediate superior for corrective actions.
• Comply with Quality, Environment, Safety, and Occupational Health Management Systems.

Required Skills & Qualifications:

• High school diploma or technical certification
• Experience in electronics or server hardware assembly preferred.
• Experience: Less than 1-year relevant experience.
• Familiarity with ESD-safe handling procedures.
• Strong attention to detail and manual dexterity.
• Basic computer skills for data entry and equipment interface.
• Ability to lift and handle server components safely.
• Plant Systems: Basic computer skills required for operating the plant's control system.
• Good motor skills necessary to work effectively with delicate and small components and materials.