Senior Technical Writer

Kforce has a client that is seeking a Senior Technical Writer in Charlotte, NC. Summary: This role will focus on creating clear, accurate, and user-friendly documentation for internal systems, processes, and support workflows across the organization. The ideal candidate is highly detail-oriented, comfortable working with technical and non-technical stakeholders, and skilled at translating complex systems into easy-to-understand documentation that supports both internal teams and franchise partners. Responsibilities:

• Senior Technical Writer will create, edit, and maintain clear, user-friendly documentation for franchise partners and internal teams, including SOPs, process guides, FAQs, and reference materials
• Develop franchise-facing content that supports system usage, operational processes, and new initiatives
• Partner with business, operations, and technical stakeholders to understand workflows and translate them into accessible documentation
• Ensure documentation is written in plain, business-friendly language tailored to a non-technical audience
• Maintain consistency, accuracy, and quality across all documentation
• As a Senior Technical Writer, you will support the creation of onboarding materials, job aids, and training resources for franchise and internal use
• Organize and structure documentation to improve usability, adoption, and ongoing maintenance
• Proactively identify gaps or opportunities to improve documentation and communication
• 5+ years of experience in technical writing, process documentation, or business documentation for internal or external audiences
• Proven experience creating and maintaining clear, user-friendly documentation, including SOPs, process guides, FAQs, job aids, and reference materials
• Experience developing franchise-facing or partner-facing documentation that supports system usage, operational processes, and new initiatives
• Experience partnering with business, operations, and technical stakeholders to gather information and validate documentation
• Excellent writing, editing, and proofreading skills with a strong attention to detail and accuracy
• Strong organizational skills with the ability to structure documentation for usability, adoption, and long-term maintenance
• Proficiency with common documentation tools (e.g., Word, Google Docs, SharePoint, Confluence, or similar knowledge-base platforms)
• Demonstrated ability to write in plain, business-friendly language while maintaining clarity and completeness
• Strong ability to translate complex systems, workflows, and processes into easy-to-understand documentation for non-technical audiences
• Ability to manage multiple documentation efforts simultaneously and meet deadlines