IT Senior Infrastructure Engineer

Full-time

Description

GENERAL SUMMARY OF DUTIES :

The IT Senior Infrastructure Engineer is the key technical leader responsible for the full lifecycle management of all major infrastructure projects, from initial strategy and design through final deployment and operational handover. This role ensures the engineering, deployment, and ongoing operation of secure, highly available, and high-performance computing platforms, servers, networks, and telecommunications systems.

This engineer is the authority on designing and developing cutting-edge infrastructure solutions that align with Piedmont HealthCare’s preferences and adhere to the strictest industry standards. In partnership with the broader infrastructure team, the Senior Infrastructure Engineer drives the strategic direction for all infrastructure hardware and software decisions, acting as the primary subject matter expert and project driver.

SUPERVISION RECEIVED :

Reports to the Cybersecurity Manager

SUPERVISION EXERCISED :

Provides technical leadership, project guidance, and mentorship to less experienced engineers ensuring high standards are met across all project deliverables.

ESSENTIAL FUNCTIONS :

• Owns and leads major infrastructure projects from inception (feasibility, requirement gathering) through execution (design, implementation, testing) to closeout and review.
• Architects and designs robust, scalable systems and infrastructure based on comprehensive needs analysis and future-state planning.
• Manages the entire deployment, maintenance, and upgrade roadmap for critical infrastructure assets, ensuring minimal disruption to business operations.
• Participates in, and often leads, the planning, design, and execution of all necessary infrastructure testing efforts.
• Maintains, tests, and continually refines Business Continuity and Disaster Recovery (BCDR) plans and systems, ensuring enterprise resilience.
• Supports and monitors complex systems, applications, and networks ensuring control, data integrity, security, and accessibility for all users.
• Develops, maintains, and recommends tooling for capacity planning and performance management.
• Reviews system performance reports, coordinates cross-system changes, and institutes continuous improvement cycles to maximize system availability and reliability.
• Researches and identifies the most appropriate modern technology stacks for infrastructure delivery, advocating for strategic technology adoption.
• Collaborates closely with the Information Security team, participating in Incident Response efforts and advising on the security aspects of all new infrastructure designs.
• Coordinates problem resolution across functional areas, providing Subject Matter Expertise (SME) for diagnosing and resolving complex technical issues, and managing related service/incident queues.
• Develops comprehensive technical documentation for new solutions.

Requirements

EDUCATION:

Associates degree in Computer Science, Information Technology, Computer Business Systems, or a Healthcare-related field with a strong technical focus is preferred. Relevant work experience and/or technical certification can substitute for education on a year-for-year basis.

EXPERIENCE

5+ years of relevant experience designing, deploying, and administering enterprise infrastructure solutions, preferably within a clinical or large ambulatory physician practice setting.

CORE REQUIREMENTS & TECHNICAL EXPERTISE

• Expertise in designing and deploying highly available solutions.
• Deep experience with VMware vSphere design, installation, and management
• Proven ability to design and manage SAN solutions.
• Strong foundation in designing and managing Active Directory and related enterprise identity services.
• Deep experience with the Microsoft 365 (M365) suite, including architecture, security, and administration of Exchange Online, SharePoint Online, OneDrive, and modern identity management via Microsoft Entra ID (formerly Azure AD).
• Proficiency with Cisco networking equipment, including reference architectures for data centers and office locations.
• Possesses a proven ability to push collaboratively for long-term, permanent solutions to recurring infrastructure challenges.
• Relevant technical certifications are preferred (e.g., Cisco CCNA, CCNP, CompTIA Network+, Server+).

All IT team members are entrusted with significant rights to sensitive data, including corporate financial and business data as well as patient protected health information (PHI). The privacy and security of patient data is guaranteed under the provisions of the Health Insurance Portability & Accountability Act (HIPAA) of 1996. Therefore, IT team members are expected to have a good working knowledge of the HIPAA Privacy and Security Rules. IT team members are expected to exemplary practitioners of all PHC policies pertaining to privacy and cybersecurity and resources for other PHC team members to consult with questions about privacy and cybersecurity best practices.

KNOWLEDGE AND SKILL REQUIREMENTS:

• Excellent customer service skills
• Ability to work independently and as part of a team
• Good written and verbal communications skills
• Good project management skills
• Ability to build relationships and trust with internal customers

ENVIRONMENTAL/WORKING CONDITIONS :

Most work will occur in an office setting, computer facility, and clinical offices. Local travel is required. Minimal exposure to communicable diseases is possible.

PHYSICAL/MENTAL DEMANDS:

Standing and sitting for long periods while doing computer input and responding to phone questions are likely. Must have ability to bend, stoop, twist and work with computer equipment. Occasional stress in working with tense users and multiple tasks is likely.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

I have read and understand the responsibilities as outlined in the IT Senior Infrastructure Engineer position description and will perform the duties to the best of my ability.