Application Specialist (Property Mgt.)

Are you passionate about providing positive customer experiences and thrive in a fast-paced environment? Our client is seeking a highly motivated individual to join their team as an Application Specialist (Property Mgt.). In this position, you will provide excellent customer service and attention to detail as an integral part of the team for this growing company.

About the Company:
Our client is a full-service SFR platform that leverages the latest technological advances to optimize investor returns and achieve positive outcomes for their residents and communities. They offer a flexible, empowering culture committed to environmentally sustainable practices and empowering their residents to improve their financial health. With a collaborative, transparent, and curious team, they value self-motivated individuals with a "can-do" mindset.

What You'll be Doing:

• Serve as the primary point of contact for prospects transitioning from lease signing to move-in, ensuring a high-touch, seamless experience
• Initiate and follow through on documentation required during the lease application process
• Coordinate the lease completion and signing process in partnership with the Portfolio Manager
• Manage the full underwriting process, ensuring timely collection and review of all required materials
• Send essential documentation to incoming residents, including payment details, move-in instructions, and resident orientation materials
• Accurately record all interactions and updates in the CRM system to ensure consistent and thorough communication tracking
• Oversee Housing Choice Voucher applications, including document collection and scheduling or attending inspections when necessary
• Deliver outstanding customer service in all communications—whether via phone, email, or formal written correspondence
• Stay up to date with company policies, procedures, and operational updates
• Collaborate effectively with team members to support overall leasing and resident services goals
• Perform additional duties and projects as assigned by your manager

Qualifications and Experience:

• A High School Diploma or GED is required
• 1–2 years of experience in sales, customer service, or a related field preferred
• Strong sense of professionalism and discretion when handling confidential information
• Proficiency in Microsoft Office , particularly Excel, Word, and Outlook , is essential
• A valid driver's license is required
• A real estate license is not required, but it is a plus
• Exceptional attention to detail with strong organizational skills
• Proven ability to manage time effectively and meet deadlines without compromising quality
• Comfortable working in a fast-paced, dynamic environment
• We’re looking for individuals who are proactive, self-motivated, and resourceful

Additional Information
This role involves a variety of routine physical and office-based tasks. You can expect:

• Regular typing, speaking, hearing, visual focus, reaching, and other repetitive motions typical of office work
• Daily use of standard office equipment, including computers, phones, and printers
• A commitment to performing all responsibilities in a professional, safe, and respectful manner

The position is based in our client's office in Charlotte, NC. Standard workdays are Monday through Friday, 9:00 am to 6:00 pm, with occasional evening and weekend overtime hours. Our client offers competitive compensation, benefits, and opportunities for growth.

Equal Opportunities and Other Employment Statements:
Our client is deeply committed to building a workplace and community where inclusion is not only valued but prioritized. They take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship.
Join our client's team and become an integral part of providing exceptional service and support for their field-level property management. Apply now!

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