Full-Time Customer Service Supervisor
- Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
- Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
- Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
- Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards
- Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
- Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
- Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture
- Exercising good judgment; taking appropriate partners as needed
- Modeling, guiding and providing direction to associates
- Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
- Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
- Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
- Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
- Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
- Accomplishing multiple tasks within established timeframes
- Training, monitoring and reinforcing company policies, procedures, standards and guidelines
- Maintaining adherence to company safety policies for the safety of all associates and customers
- Key holder responsibilities include opening and closing store processes, and providing direction to associates
- Other responsibilities as assigned
- Must be at least 18 years of age or older
- Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
- Strong verbal/written communication and interpersonal skills
- Flexible availability, including days, nights, weekends, and holidays
- 2 years experience in retail or similar industry
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