Luxury Timepiece Sales Specialist - OMEGA - SouthPark Mall

Job Description

Job Description

OMEGA

At REEDS Jewelers, we bring timeless values together with the innovation and energy of a modern luxury retailer. For nearly 80 years, we've built a legacy of trust, excellence, and elevated experiences — offering fine jewelry and timepieces from the most prestigious brands in the world. We are family-owned and proudly committed to people, progress, and performance. As we continue to grow, we remain true to our roots while embracing forward-thinking practices and premium partnerships, including our boutiques with OMEGA.

Renowned for its pioneering spirit, OMEGA stands as one of the world’s most iconic luxury watch brands. With a history rooted in precision, innovation, and exploration, OMEGA has been the official timekeeper of the Olympic Games, a trusted partner for NASA’s lunar missions, and a favored choice for watch collectors worldwide. Every OMEGA timepiece reflects a legacy of excellence, combining Swiss craftsmanship with cutting-edge technology and timeless design. The OMEGA brand’s pursuit of precision and mastery aligns seamlessly with REEDS’ own commitment to excellence.

Charlotte is a major financial and business center with a thriving luxury retail market. SouthPark Mall and Northlake Mall are key shopping destinations, consistently attracting customers who value outstanding service and well-known brands. The dedicated TAG Heuer and Omega Boutiques at SouthPark offer specialized luxury experiences for timepiece collectors and enthusiasts. Charlotte’s fast-growing economy, vibrant neighborhoods, and strong professional community make it an excellent city for luxury retail careers and long-term growth.

This boutique is exclusively operated by REEDS Jewelers, offering a curated selection of fashionable diamond jewelry and OMEGA timepieces. This is an opportunity to represent one of the world’s most iconic luxury watchmakers. We’re looking for an energetic and driven Timepiece Sales Specialist to join our team, deliver an exceptional client experience, and represent the excellence of the OMEGA and REEDS brands.

This is more than a sales role — it’s a chance to build client relationships, share your passion for luxury timepieces, and grow your career in an elevated retail environment.

Sales & Business Support

• Deliver on personal and store sales goals, KPIs, and profitability
• Serve as a brand ambassador and product expert on the sales floor
• Maintain expert knowledge of product features, brand heritage, and timepiece technology
• Support merchandising, inventory management, and promotional execution

Client Experience & Community Engagement

• Create a client-first culture centered on luxury service and personalized experiences
• Manage an appointment-driven selling model and cultivate long-term client relationships
• Participate in personalized client outreach and clienteling efforts
• Assist with in-store events that drive traffic, elevate brand presence, and strengthen client loyalty
• Collaborate with corporate teams on marketing and community engagement

Team Development & Leadership

• Partner with leadership to support a high-performing team culture
• Provide peer support, share product knowledge, and foster team collaboration
• Participate in ongoing training for selling skills and client service excellence

Operations & Store Standards

• Ensure accurate inventory management, POS system usage, and shrink control
• Maintain boutique visual standards, presentation, and organization
• Execute store operations efficiently and professionally

We lead through REEDS’ core principles:

• Integrity – Do what’s right, always
• Performance Excellence – Drive results and growth
• Stewardship – Build trust at every turn
• Professionalism – Lead with confidence and consistency
• Entrepreneurial Spirit – Think boldly, act decisively
• Team Orientation – Support, uplift, and collaborate
• Passion – Love what you do and share it with others

Requirements

Required Qualifications

• 3+ years of experience in luxury retail, timepieces, or jewelry
• Proven ability to exceed sales goals while building brand loyalty
• Strong selling, communication, and relationship-building skills
• Proficient in POS systems, Microsoft Office, and digital communication tools
• Availability to work a flexible schedule including evenings, weekends, and holidays
• High School Diploma or equivalent
• Ability to stand long durations of time and carry up to 30 lbs.
• Legal authorization to work in the U.S.

Preferred Qualifications

• Experience with premium timepiece brands
• GIA coursework or certifications
• Deep passion for horology and creating elevated, memorable client experiences

Benefits

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.