Floor Supervisor

NC State Dining offers opportunities for employment across our retail and hospitality units. We offer competitive pay and opportunity for learning, growth, and promotion. Dedicated and experienced dining professionals are available to provide on-the-job training and support to help you meet your full potential.

We are seeking individuals to Join our Pack as a Temporary Floor Supervisor. Successful candidates will work in the Atrium dining facility located in the Talley Student Center on the campus of NC State University.

Essential Job Duties:

• Organize and manage the dining room to maintain operations for the PM Shift.
• Supervise all employees on their shift.
• Ensuring Unit SOP’s are being followed and staff are on task. Provide professional redirection as appropriate.
• Assist with closing duties as necessary.
• Provide excellent customer service.
• Other duties as assigned to ensure NC State Dining business needs are met.
• Position may be asked to assist in other locations as necessary.

NC State Dining provides campus wide food services to students, staff, and faculty on the North Carolina State University Campus. NC State Dining operates 11 cafes, 3 food courts and 6 dining halls, 3 markets, 2 restaurants, vending, a nutritional counseling service, and a catering department. The department employs approximately 1000 temporary and student employees and approximately 190 permanent EHRA and SHRA employees.

This is an hourly position, that includes a State required 32-day break at the end of 11 months. Superior work performance may provide an opportunity to renew employment and/or advance into a benefits eligible permanent position.


Wolfpack Perks and Benefits: As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being.

What we offer:

• Enhance your career with LEAD courses .
• Attend non-revenue generating sporting events for free.

Attain Work-life balance with our Childcare discounts , Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Position Information:

Requirements and Preferences

Work Schedule: 12pm to 9pm Monday-Thursday and 11am-4pm Friday; hours are subject to change based on business needs.

Other Work/Responsibilities:

• Be an ambassador for NC State Dining and the university as a whole and enrich the quality of life for the campus community and support student success.
• Work as a cohesive team member and play an integral part in creating a positive work environment.

Minimum Experience/Education:

• High School Diploma or equivalency.
• Demonstrated possession of the competencies necessary to perform the work will also be considered.
• Experience in a similar capacity.

Department Required Skills:

• Communicate effectively with customers, supervisors, and peers.
• Provide outstanding customer service, including the ability to remain professional and respectful under pressure when dealing with difficult situations.
• Ability to process credit card and One Card transactions as required.
• Ability to work in a fast-paced environment and adapt to the changing customer volume level.
• Ability to work well as part of a team.
• Intermediate computer skills including the ability to learn new department specific software.
• Ability to follow written and/or verbal instructions.
• Excellence in completing all tasks.
• This position requires standing for long periods of time, walking, bending, twisting, pulling and pushing. Because of the nature of a food service operation and working in a kitchen, you must be able to work in extremely hot and cold conditions.
• Must be able to lift up to 30 lb with or without reasonable accommodation.
• Contribute to maintaining a Grade A sanitation rating of 95% or better.

Preferred Years Experience, Skills, Training, Education:

• Experience working in a high-volume restaurant/food service.
• Supervisory experience.

Required License or Certification | ServSafe certification is a plus.

EEO | NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected]. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

About North Carolina State University:

NC State is among the top 10 employers in North Carolina. Forbes annual survey of America’s best employers by state places NC State in ninth place in North Carolina. NC State embodies a culture that values collaboration, creativity, innovation, diversity, and teamwork. We provide a team-oriented culture, work/life balance, and work that makes a difference in our community, the state, and beyond. Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each unit shares a common goal: deliver quality and efficient services with dedicated financial support for student activity and scholarships. NC State’s Campus Enterprises division offers a unique opportunity to pursue a career in retail, hospitality or related business functions in the rewarding setting of higher education.