Customer Service Coordinator
- This opportunity is contingent upon the successful award of a contract***
- Coordinate daily customer service operations to ensure timely, professional, and high-quality support for all transportation clients
- Serve as the main point of contact between customers, dispatch, and operations teams to resolve issues and keep communication flowing smoothly
- Monitor call center performance and customer feedback, using insights to improve service delivery and enhance customer satisfaction
- Develop and support customer engagement initiatives that strengthen relationships and promote brand loyalty
- Mentor and guide call center representatives, fostering a positive team culture focused on accountability and service excellence
- Partner with marketing and communications teams to align customer messaging, promote new services, and respond effectively to customer needs
- Proven ability to lead by influence and build credibility across teams and departments.
- Exceptional verbal and written communication skills, with strong attention to detail and professionalism.
- Demonstrated success in managing customer relationships and resolving complex service issues in a fast-paced setting.
- Strong analytical and problem-solving skills, with experience using data or metrics to drive service improvements
- Proficient in CRM systems and call center software, with solid organizational and multitasking abilities
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