Sr Business Control Specialist - Global Payment Operations Business Risk and Controls

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Responsible for audit and exam management including direct and indirect audit exam interaction, regulatory responses, issues management
• Supports risk self-identification and oversight of the issues management lifecycle, Single Process Inventory management, and risk inquiries across the FLU.
• Responsible for communicating and overseeing adherence to governance activities, maintaining communication with senior leaders.

​

Required Qualifications:

• Minimum 3+ years of experience in the Audit, Compliance, or Risk function of a large financial services company, multi-national company, public accounting firm, or with a regulatory agency with strong track record of success and demonstrated progression in complexity of assignments.
• Strong communication skills, including the ability to communicate complex ideas in a clear and concise manner
• Individual with desire to learn and teach others, high energy, positive attitude and be a leader through change
• Excellent project management, interpersonal, oral and written communication skills, ability to effectively challenge and influence and strong attention to detail and accuracy
• Exceptional analytical and critical thinking abilities; Able to develop and convey a point of view
• Able to explicitly and visibly manages risk and assess tradeoffs when making business recommendations
• Effectively manages conflict within and across teams while standing up for what is right even when challenged
• Holds self and others accountable for managing risk
• Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude. Able to thrive in a dynamic team environment
• Highly motivated self-starter with ability to prioritize work and complete assignments within time constraints and deadlines.
• Proficient in Microsoft Suites (i.e., Outlook, Excel, and PowerPoint)

Desired Qualifications:

• Knowledge of Bank of America business processes and front-end application systems
• Knowledge of Single Process Inventory and Issue Management
• Proficient in Collaborations site
• Global Operations and Global Payment experience

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Shift:

Hours Per Week: