Compliance Professional - Mortgage & Consumer Servicing

U.S. Bank
Charlotte, NC

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Partners with their assigned Line of Business, other Risk/Compliance/Audit (RCA) professionals, and RCA Managers to, depending on their function, create, implement, maintain, review, or oversee an effective risk management framework. Participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations. Identifies gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems, or human errors. Identifies, responds, and/or escalates risks as appropriate. Serves as a functional liaison between the Line of Business and the Lines of Defense.

Essential Duties of Position:

·Assist with developing compliance programs and processes that are effective, efficient, and sustainable; seek process improvements by re-assessing compliance functions and approaches.

·Comprehensively oversee the implementation and execution of business line controls to ensure effectiveness.

·Maintain awareness of supervisory enforcement actions, legislative updates, new/amended regulatory requirements, industry trend, and banking operations.

·Serve as a valued business partner, trusted advisor, and key contact for first line risk partners; exercise credible challenge and drive desired results.

·Proactively engage with first line risk partners to identify, assess, document, and mitigate potential risks via comprehensive, actionable, and informative assessments, including:

·Business/Product Change Risk Assessments (PRISM)

·Enterprise Compliance Risk Assessments (ECRA)

·Compliance Approval Tool Reviews (CAT)

·Participate in, credibly challenge, and oversee various stages of issues (vetting, severity, resolution plans, etc.) and escalate when needed.

·Regulatory Change Management (RCM) oversight, guidance, and escalation.

·Provide advice and oversight to Risk partners throughout audits and exams.

·Develop and produce management reporting for assigned compliance functions, as needed.

·Miscellaneous strategic initiative and project management support.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Typically more than six years of applicable experience

Preferred Skills/Experience

- Advanced knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line(s) of business. Primary laws/regs include Reg. B/ECOA, Reg. E/EFTA, Reg. V/FCRA, Reg. Z/TILA, SCRA, TCPA, Reg X/RESPA, and UDAAP.

- Advanced knowledge of the business line’s operations, products/services, systems, and associated risks/controls including Collections, Loss Mitigation, Foreclosure, Performing and REO.

- Thorough knowledge of Risk/Compliance/Audit competencies.

- Strong leadership and management skills of processes and projects

- Excellent written and verbal communication skills.

- Strong analytical, problem-solving and negotiation skills.

- Proficient computer skills (Microsoft Office applications).

-Experienced in building strong collaborative relationships with key stakeholders

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,175.00 - $115,500.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Posted 2026-08-14

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