Center Supervisor

Job Description

Job Description

A CSL Plasma Center Supervisor oversees daily plasma collection operations, ensuring staff efficiency, donor movement, and compliance with safety and SOPs. Key responsibilities include staff supervision and training, monitoring performance, managing employee and donor issues, conducting error investigations, facilitating efficient donor processing, and ensuring quality control. This role requires at least one year of supervisory experience, a high school diploma, and skills in leadership, problem-solving, and compliance.

Key Responsibilities

• Supervise Operations:

  Oversee day-to-day operations of the plasma center to ensure efficient and compliant plasma collections.

• Staff Management:

  Provide clear instructions, conduct meetings, manage staff performance, and coordinate schedules.

• Donor Facilitation:

  Facilitate donor movement through the center to minimize wait times and ensure a smooth collection process.

• Compliance:

  Ensure adherence to Standard Operating Procedures (SOPs) and health and safety regulations.

The Role

• In compliance with Standard Operating Procedures (SOPs), supervise center operations daily activities. Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations. May be required to perform tasks in work areas. Advise management of employee relation issues or escalated donor issues.
• In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing.
• Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow. Monitor time card reporting procedures, attendance, and utilization of overtime.
• Conduct error investigations and develop recommendations for process improvement.
• Participate with management in conducting performance appraisals, providing performance feedback. With management review, document verbal and written coaching level corrective actions as needed. Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status.
• May assist with the recruitment and selection of center operation staff.
• Adhere to and promote compliance to company policies and procedures.
• May assist with the development and implementation of marketing initiatives to increase donor retention.
• Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• Understand policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. May conduct routine internal procedures and documentation audits. Promote safety in all actions.
• Maintain confidentiality of personnel, donor, and center information.
• Will be cross-trained in all technical areas and other functions to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform other job-related duties as assigned.
• High school diploma or equivalency required
• Bachelor’s Degree or equivalent combination of education and professional work experience preferred

CSL Plasma is a plasmapheresis company which claims to be one of the largest companies of its kind in the world. It is a subsidiary of CSL Limited, a biotechnology company based in Melbourne, Australia, but has their own headquarters in Boca Raton, Florida.

Company Description

CSL Plasma is a plasmapheresis company which claims to be one of the largest companies of its kind in the world. It is a subsidiary of CSL Limited, a biotechnology company based in Melbourne, Australia, but has their own headquarters in Boca Raton, Florida.