Supply Chain Associate-Supply Chain Management (1st shift)

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. This position offers a $2,500 Commitment Bonus! Location: Duke University Hospital | 2301 Erwin Rd, Durham, NC 27710 Service Line: SCM Admin S chedule: 6:00 AM - 2:30 PM, with alternating weekends Position Overview Perform critical duties in computerized order entry, supply and linen distribution, equipment management, and shipping/receiving of hospital merchandise. The ideal candidate will maintain excellent inventory management processes to meet clinical supply needs with prompt delivery, assuring the accuracy of issues, and ensuring the good working order and availability of equipment. Key Responsibilities: Level 1 Level 1 staff are responsible for ensuring optimal inventory management for in-scope facilities in accordance with established policies and procedures: Distribution & Inventory Management

• Distribute and restock supplies and/or linen to end users.

• Use Supply Chain technologies (Pyxis and SAP) to precisely document the movement of supplies.

• Perform regular cycle counts to ensure the accuracy of stock levels in all areas.

• Check expiration dates regularly; clearly document and discard expired products.

• Participate in and perform mid-year and year-end inventory counts.

• Ensure all STAT orders are completed according to specified Service Level Agreements (SLAs).

Receiving & Logistics

• Accept and sign for deliveries from distributors as necessary.

• Inspect shipments, enter Goods Receipts into SAP, and file packing slips.

• Report any identified shipment discrepancies to onsite Supply Chain management.

• Transport shipments from the loading dock to the stockroom and deliver packages to appropriate purchasers.

• Move and stock supplies to appropriate shelving locations once receiving is complete.

• Prepare and ship Vendor Returns, ensuring proper stock rotation in all areas.

• Deliver non-supply items (e.g., medical gas, linen) in a timely manner.

Customer Service & Operations

• Demonstrate excellent customer service when interacting with end customers to address linen or supply questions.

• Ensure all Supply Chain work areas and supply storage areas throughout the facility are clean and organized.

• Proactively provide recommendations on operational efficiency improvements to management.

Key Responsibilities: Level 2 Level 2 staff spend at least 50% of their time performing the advanced functions below, in addition to all Level 1 responsibilities: Leadership & Advanced Support

• Act as a mentor and preceptor to all Level 1 Supply Chain Associates; act as the back-up Team Lead when necessary.

• Work and complete all assigned tasks with minimal supervision from the Team Lead and Manager.

• Deliver, manage, and coordinate supplies and products to off-site clinics and facilities.

• Demonstrate excellent customer service in high-acuity environments, interacting directly with nursing floors and OR staff (physicians, surgery/Cath Lab techs, and nurses).

Advanced Inventory & Systems Management

• Oversee consignment inventory and processes, potentially including inventory management for specialized procedural areas.

• Troubleshoot supply shortage issues and clearly articulate the known clinical impact.

• Collaborate proactively with other stakeholders to adjust par levels and address slow-moving items based on actual usage.

• Utilize the ERP system to pull reports, find products, use handheld technologies for delivery/replenishment, and close out daily SAP transactions.

• Serve as the Subject Matter Expert (SME) for the TIMS module, including receiving and documentation.

• Pull EPIC and Pyxis reports, analyze the data, and provide appropriate recommendations.

• Access and utilize Vendormate for vendor management and assist customers in reconciling invoices.

• Participate in PERT, OR EDIT, and Value Analysis Team (VAT) discussions as assigned.

General Expectations (Levels 1 & 2)

• Willingly perform additional job functions necessary to ensure safe patient care practices as directed by Supply Chain management.

• Remain cross-trained to perform other Supply Chain-related responsibilities when needed.

• Work cooperatively and communicate effectively with others to achieve organizational and team goals in a computerized environment.

Physical & Behavioral Requirements

• Physical Exertion: Ability to exert 20-50 lbs of force occasionally, 10-25 lbs frequently, and up to 10 lbs constantly to move objects.

• Material Handling: Push/pull unloaded and loaded supply carts, requiring up to 100 lbs of exertional force daily. Frequent reaching, lifting, stooping, and bending.

• Work Style: Possess a strong sense of urgency, a proactive customer service philosophy, and the ability to problem-solve and create new ideas to enhance services.

• Additional Level 2 Requirements: Competency in inventory management and demonstrated experience using an ERP system.

Requirements Education

• High School Diploma or G.E.D. required.

• Some college-level coursework is preferred, but not required.

Experience

• Level 1: At least one (1) year of work experience in distribution, warehousing, shipping, receiving, logistics, material handling, customer service, or inventory control. Experience in a fast-paced, customer service environment is strongly preferred.

• Level 2: At least two (2) years of work experience in the disciplines listed above.

Degrees, Licensures, Certifications

• A valid Driver's License may be required based on facility needs.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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