Leasing Consultant

Join a dynamic property management team as a Leasing Consultant in Mount Holly, NC. As the first point of contact for prospective residents, you will play a key role in creating a welcoming environment and ensuring a positive leasing experience. This position offers the opportunity to develop your sales and customer service skills while working in a supportive, professional setting. The company values teamwork, integrity, and a commitment to exceptional service, providing a stable workplace with opportunities for growth and recognition.

Responsibilities

• Greet all guests and prospective residents, providing outstanding customer service and a professional first impression.
• Show available units to prospective residents and highlight the features and benefits of the community.
• Prepare and process lease agreements and related documentation in accordance with company policies and Fair Housing requirements.
• Guide prospects through the application process, collect deposits, and ensure timely follow-up on all leads.
• Coordinate with the Property Manager to process and submit applications for approval.
• Ensure apartments are ready for move-in and conduct new resident orientations.
• Assist with resident renewals, including preparing and sending renewal letters.
• Maintain accurate records of resident and prospect information using property management software.
• Support marketing efforts by posting and updating online and social media advertisements to maximize property visibility.
• Assist with planning and executing resident and community events.
• Open and maintain the leasing office, ensuring cleanliness and readiness for guests.
• Respond to phone and email inquiries professionally and promptly.
• Report maintenance issues, safety concerns, and policy violations as needed.
• Close out work orders and follow up with residents to ensure satisfaction.
• Comply with all company policies, Fair Housing, ADA, and other applicable laws and regulations.

Qualifications

• High school diploma or equivalent required.
• At least two years of leasing or relevant sales experience preferred.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills in English.
• Proficiency with computers, including Microsoft Office (Word, Outlook), and property management software (Yardi experience is a plus).
• Ability to understand and explain lease documents and property features.
• Organizational skills and attention to detail.
• Ability to work a flexible schedule, including weekends as needed.
• Ability to commute to Mount Holly, NC 28120.
• Ability to lift up to 25 lbs, climb stairs, walk the property, and stand or sit for extended periods.
• Valid driver's license preferred.

Compensation

$18.00 - $22.00 per hour based on experience , plus leasing commissions and the potential to earn quarterly bonuses. Full-time, 40 hours per week.

Benefits

• Health and dental insurance packages
• 401(k) retirement plan
• Life insurance
• Paid time off
• Vision insurance