Senior Manager, Cloud Operations

Job Description

Job Description

Who we are

We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+ worldwide customers. We're creating a faster world with simpler experiences. You in?

We are hiring a Senior Manager of CloudOps to lead our North America operations team. This leader will bring deep technical skills, outstanding interpersonal abilities, and operational rigor. You will ensure the reliability and performance of our cloud services while building a highly capable team that lifts heavy, grows continuously, and delivers consistently.

What You'll Do

• Lead the North America CloudOps team, coach, grow, and inspire excellence while keeping turnover at near-zero rate.
• Own service reliability, availability, and operational excellence KPIs.
• Lead incident management, root cause analysis, and continuous improvement.
• Partner with R&D on new features, bug resolution, and reliability improvements, while driving quick resolution and closing loops independently.
• Advance automation, observability, and cost-efficiency initiatives.
• Build a culture of ownership, rigor, and accountability, with a focus on results and growth.
• Constantly seek opportunities to integrate AI into tooling and processes.
• Balance process discipline with agility to adapt in dynamic situations.
• Provide technical leadership across cloud infrastructure, networking, virtualization, and systems operations to ensure high reliability and performance.

Location

• This role is currently remote but based in North Carolina, with a preference for candidates in or near the Raleigh area.
• While this is a remote position today, hybrid work may be introduced in the future as business needs evolve.
• Candidates should have the ability and willingness to work from a local office or regional hub if required.

What You Bring

• 10+ years in CloudOps, SRE, or DevOps roles, with 3+ years managing teams.
• Expertise in at least one major public cloud (AWS, GCP, Azure).
• Strong foundation in networking, virtualization technologies, and systems internals (Linux, cloud OS concepts, etc.).
• Strong interpersonal and collaboration skills, with a distinct ability to build trust and alignment across teams.
• Demonstrated ownership mindset, tactical execution, and strategic vision.
• Analytical, methodical, and strategic, with a passion for data-driven decisions.
• Experience working across distributed teams and leveraging senior engineers effectively.

#LI-BL1

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees' differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.