Trade Up Specialist

Job Description

Job Description

Trade Up Specialist

Subaru Concord | Concord, NC
“Whatever it takes to stand above the rest.”

Are you great with people and passionate about helping customers find the right fit? At Subaru Concord, we’re looking for a friendly and motivated Trade Up Specialist to work directly with our service customers and introduce them to the benefits of upgrading their vehicle through our Trade-Up Advantage Program.

This is a customer-focused, consultative role—not a high-pressure sales position. You’ll engage with customers in our service drive who are in a strong equity position and educate them on how they could move into a newer model with little or no change in monthly payment. If you love building relationships and helping people make informed decisions, this is the role for you.

• Competitive Base Pay + Commission

• 401(k) Plan

• Health & Dental Insurance + HSA Options

• Paid Time Off

• Paid Training + Career Growth Opportunities

• Employee Discounts on vehicles, parts, and service

• Supportive, Positive Team Culture

• Closed on Sundays

• Greet and engage with service lane customers in a warm, professional manner

• Review daily appointments and identify eligible Trade-Up candidates using equity mining tools

• Explain the benefits of the Trade-Up Advantage Program—including newer features, updated safety tech, and warranty options

• Present personalized upgrade opportunities using iPads or printed handouts

• Coordinate with sales and service teams to ensure a seamless handoff and customer experience

• Maintain detailed records of all customer interactions in CRM tools

• Follow up with interested customers to build long-term relationships

• Provide showroom sales support when scheduled or needed

• Strong interpersonal and communication skills

• Customer-first mindset with a consultative approach

• Ability to quickly learn CRM tools and dealership technology (Care Connect, iPads, etc.)

• Previous automotive or sales experience is a plus—but not required

• Self-motivated and goal-oriented with a positive attitude

• Comfortable multitasking across departments in a fast-paced environment

• Professional appearance and demeanor

• Valid driver’s license with clean MVR

• Availability to work Saturdays

If you’re looking to grow your career with a dealership that values service, integrity, and relationships—apply now and help us stand above the rest at Subaru Concord.

Subaru Concord is an equal opportunity employer. We maintain a drug-free workplace and are committed to fostering an inclusive environment for all employees.