Sales Account Support Representative

Job Description

Job Description

Description:

International Drilling Equipment is seeking a Sales Account Support Representative to join our team.

We are seeking a highly motivated and customer-oriented Sales Account Support Representative to join our dynamic sales team. In this role, you will provide essential support to the sales team, ensure seamless communication with internal stakeholders and customers, and maintain accurate records. Your efforts will contribute directly to the success of our sales initiatives in the assigned area, providing technical knowledge and administrative support to the lead sales manager to ensure the revenue goal achievement in the assigned area and the satisfaction of our customers.

IDE provides high-quality foundation equipment and drill rigs, backed up by client education and ongoing equipment servicing. We are a growing, family-owned business that prides itself on attracting and retaining the best people in the foundation drilling industry. Whether your specialty is equipment sales, equipment service and maintenance, management, or administration, we want to help you achieve success with IDE. Our people and our company are as dependable as our foundation drilling equipment. At IDE, we drill deeper and work harder.

Our Mission: We consistently deliver the best products and find smart solutions for every customer, working to support a smarter, safer, and more efficient industry as a whole.

Our values: We set the PACE. Performance ~ Adaptability ~Customer Centric ~ Expertise

Primary job responsibilities:

Technical Support

• Act as the primary technical consultant for the area, responding promptly to technical inquiries, resolving issues, and ensuring exceptional support to the lead salesperson and customers as required

Inquiry & Order Management

• Consult with the lead salesperson on inquiries and process orders accurately and efficiently, including consultation, equipment selection, and managing the sales process effectively. Follow-up to ensure timely delivery and customer satisfaction.

Sales Support

• Assist the lead salesperson by preparing quotes, proposals, presentations, and other sales-related documents.

Account Coordination

• Collaborate with internal teams to address client needs and ensure smooth execution of contracts and agreements.

Relationship Building

• Foster strong relationships with customers (jobsite contacts in particular), understanding their needs and proactively identifying opportunities for upselling parts and service within the territory.

Data Management

• Maintain and update customer account information in CRM systems, ensuring accuracy and consistency.

Reporting

• Generate and analyze sales reports to track performance metrics, identify trends, and support decision-making. Ensure weekly reporting requirements are 100% complete and submitted on time.

Continuous Improvement

• Contribute ideas to streamline processes and enhance the efficiency of the sales support function.

Education/Training/Experience:

• Education: Bachelor’s degree in business, marketing, or a related field (preferred but not required).
• Experience: Previous experience in sales support, customer service, or account management is preferred.
• Working hours are M-F 9am to 5:30pm
• Work Environment is an office that is air-conditioned/heated according to the season
• This position reports to the Rural Hall, NC location

Benefits:

IDE offers a competitive benefits package for full-time employees. You will be eligible to enroll after 90 days of employment. This package includes health/vision/dental insurance, 401K with matching, and paid company holidays and paid PTO/sick time. More information about our benefits will be provided in the offer letter.

IDE does not ask for processing fees or payments of any kind. Additionally, we will not ask for personal information (e.g., SSN or bank information) before the hiring is confirmed and an offer letter is signed.

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