Customer Relations Specialist

We’re looking for a Customer Relations Specialist to deliver high-quality support to our customers primarily through email and live chat, with occasional phone support when needed. You’ll handle questions, resolve common issues, and make sure each interaction is professional, helpful, and completed in a timely manner. You’ll use a modern support toolset, follow documented workflows, and partner with internal teams to escalate and close cases efficiently.

This role is ideal for someone who’s customer-first, detail-oriented, and comfortable managing multiple conversations in a fast-paced remote environment.

Location

Remote. Applicants must have reliable high-speed internet and a quiet, dedicated workspace.

Preferred Skills & Experience

• 1+ year of experience in customer service, customer support, or client relations (email/chat support is a plus)

• Strong written communication and a consistently professional tone

• Ability to multitask, prioritize, and stay organized while working remotely

• Comfortable using web-based tools (ticketing platforms, CRMs, knowledge bases)

• Dependable internet connection and consistent availability during scheduled shifts

Key Responsibilities

• Support customers via email and chat, with occasional phone assistance as needed

• Resolve common account, billing, and product-related questions using internal tools and documentation

• Log and document interactions in the ticketing/CRM system with clear, accurate case notes

• Manage and prioritize a queue based on urgency and established guidelines

• Escalate more complex issues to the appropriate team and follow through until resolution

• Follow standard processes while suggesting improvements to workflows and the customer experience

• Maintain an empathetic, polished tone and ensure timely follow-up and closure

Hiring Process

• Application review

• Brief screening conversation

• Role-focused interview

• Offer + onboarding

How to Apply

Submit your application, including your resume, and complete all required questions. If you’re a fit, we’ll reach out with next steps.