Technical Support Representative - Remote
- Opportunity to Invest in Your Future . We offer a 401K match.
- Paid Time Off . Enjoy paid time off and paid holidays.
- Great Coverage . Take advantage of health, dental, and vision HSA and FSA policies.
- A Great Team . Collaborate with smart, curious, hardworking individuals.
- Performance Compensation . Be rewarded for your hard work with performance-based merits.
- Casual Environment . Be comfortable in our casual dress environment.
- Remote Work . Want to work from home? No problem!
- Provide elevated technical support for third-party integration programs, overflow, pre-release processes, and internal programs.
- Work with Tech Support Supervisor, specialist and technical services to resolve IT/Hardware related issues.
- Write and review technical documentation
- Identify a need for upselling or cross-selling payments or other add on products and forwarding client information to appropriate sales contact.
- Perform call analyses by evaluating feature usage, uncover and report trends, and evaluating the overall condition and resources for supporting software
- At times will test software for functionality and usability.
- Attend and participate at annual Forum and trade shows as requested
- Other duties as assigned
- Good understanding of the software development life cycle and of programming concepts
- Proficient with MS Suite including MS Graph.
- Basic knowledge of DOS commands and network troubleshooting skills
- Strong written and verbal communication skills; ability to clearly explain technical information to people with varying degrees of technical abilities
- Associate degree in Computer Science or related field with computer or technical classes, or equivalent experience.
- Programming coursework and knowledge of coding.
- Prefer 1+ years of technical support and/or quality assurance experience
- Strong time management skills
- Strong initiative and sound decision-making ability
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
- Ability to travel as needed
- Ability to handle stress
- Ability to meet deadlines
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