Customer Service Representative
Job Description
Job Description
Job Summary
- Provides customer service and resolves issues by offering solutions, explanations and options.
General Accountabilities
- Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
- Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
- Identifies and prioritizes problems and issues related to service area.
- Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
- Ensures that appropriate changes were made to resolve customers' problems.
- Refers unresolved customer issues to designated departments for further investigation.
- Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.
- Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- *The company reserves the right to add or change duties at any time.
Job Qualifications
- Education: High school diploma or equivalent
- Experience: 1-2 years of related experience
Skills
- Excellent verbal and written communication
- Service orientation
- Critical thinking
- Active listening
Recommended Jobs
Reverse Mortgage Originator Development Program
This is a great opportunity to launch your career into the reverse mortgage industry with our 12-month development program. Come join the winning team, with over 100 years of success and stability…
Truck Driver Student
What you'll need to succeed as a Truck Driver Student at XPO Minimum qualifications: Be at least 21 years of age 1 year of related experience Hold a valid state-issued driver's li…
Entry Level Account Manager
Job Description Job Description Considering candidates who want to change their lives while helping others every day. If you feel you’re worth more than your salary and have the ability to work h…
Psychiatry Job Near Raleigh NC
Job Description Job Description Join a collaborative behavioral health team consisting of 4 Psychiatrists, 2 Advanced Practice Providers & an experienced support staff, all backed by a strong and…
Senior Principal Engineer
Job Description Job Description Seeking Professional Licensed Engineer with 5 – 15 years of experience in the water industry. Background and experience in municipal or industrial water, wastewate…
Oncology Territory Manager, Breast - Charlotte, NC
Job Posting Start Date: 6/24/26 At Daiichi Sankyo, we are united by a single purpose, to improve lives around the world through innovative medicines. With a legacy of innovation since 1899, a p…
Ticket Sales Representative, Bowman Gray Stadium
At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow. Bowman Gray Stadium is hiring for Ticket Sales Representatives . This…
Project Manager Engineering Positions
To develop creative selective demolition solutions that are the best solutions for our customers and executable by our team. To provide the necessary project management time and commitment to ensure p…
Breitling Boutique-Sales Professional
Job Description Job Description Breitling Boutique - Sales Professional Fink's Jewelers is hiring a full-time Sales Professional to join the team at the Breitling Boutique in SouthPark, Charlo…
Sales Representative
Job Description Job Description We are a John Deere dealer with 35 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and …