Manager

Hourly Manager

Mint Hill, North Carolina Retail

Schedule: Full-time, flexible retail schedule including evenings and weekends. Must be available to cover opening and closing MOD shifts as needed. FLSA Status: Non-Exempt

Position Summary

The Hourly Manager owns individually assigned departments and ensures compliance, operational execution, cash management, and shift leadership. Acting as a Manager on Duty (MOD) during scheduled shifts, the Hourly Manager is responsible for linking floor execution with leadership expectations, supporting the Store and Assistant Store Managers in delivering a safe, customer-focused, and compliant retail environment.

Key Responsibilities

Operations Oversight

Maintain ownership of assigned departments, ensuring cleanliness, organization, and merchandising standards.

Execute weekly price changes, Mango counts, shooting of the outs, bin tag maintenance, SKU location verification, and updated POP/marketing.

Ensure discovery compliance in assigned departments.

Work scheduled shifts and fill gaps as acting MOD throughout the week.

Cross-train and badge in all eight departments and Helpful Hub services.

Cash Management

Verify daily safe and till counts; assign drawers to associates.

Reconcile variances, validate deposits, and escalate discrepancies promptly.

Customer Service & Leadership

Lead by example to create a positive, customer-focused environment.

Resolve customer issues professionally and promptly.

Supervise and coach Team Leads and Associates during MOD shifts.

Inventory & Merchandising

Validate weekly NOH reports, LOC accuracy, and PCM process completion for assigned departments.

Process defective credits weekly and maintain accurate stock and backroom organization.

Support shrink management and cycle count compliance.

Safety & Compliance

Enforce OSHA standards, including propane handling and forklift compliance.

Conduct and support regular safety audits.

Maintain compliance with company policies, loss prevention practices, and operational procedures.

E-Commerce & ACE Systems

Execute and verify ACE.com orders.

Ensure NOH, LOC, and PCM processes are completed in assigned departments.

Qualifications

Minimum age 21 (required to comply with OSHA propane and forklift safety standards).

Prior supervisory or shift lead experience preferred.

Cash handling and compliance knowledge required.

Ability to lead small teams and enforce operational standards.

Strong communication, organizational, and problem-solving skills.

Willingness to work evenings, weekends, and flexible shifts.

Physical Requirements

Ability to stand for extended periods.

Frequent lifting of up to 40 lbs.; occasional lifting up to 60 lbs. with assistance.

Regular bending, kneeling, and climbing ladders.

Reasonable accommodations may be made for individuals with disabilities.

Performance Benchmarks

Maintain ?95% compliance in assigned departments for 36 months.

Lead at least one monthly safety audit with zero violations.

Achieve ?5% sales growth year-over-year in assigned departments for two consecutive quarters.

Develop at least one Team Lead into promotion readiness within 12 months.

Compensation & Benefits

Competitive pay

Benefits include Medical, Dental, Vision, 401(k) with company match, Paid Time Off, Employee Discounts, and other programs as per company policy.

EEO Statement

Helpful Hardware Company is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status. We are committed to providing an inclusive and diverse workplace.

Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.