Associate Service Center Agent
LaSalle Network has partnered with our client in their search for an Associate Service Center Agent . In this role, you will act as first point of contact for all associate HR related phone or self-ticketing inquiries while maintaining a high degree of confidentiality. This position will be hybrid in Scarborough, Maine .
The Associate Service Center Agent records all interactions in the case management system, resolves, records resolution and closes case. You then forward all interactions requiring research or more in-depth analysis/response to subject matter experts. This role requires the use of all navigational tools provided to find answers and inform Supervisor of missing, inaccurate or confusing documentation. Join our client’s team and work toward continuous improvement and skills building. Associate Service Center Agent Responsibilities:Respond to incoming phone calls or self-service tickets during scheduled times from employees, managers, terminated employees, family members and outside agencies or vendors
Reference company policies and procedures and access systems to ensure accuracy of response and to offer all available information to assist with the highest level of customer service
Recognize when escalation to a subject matter expert or to the Supervisor is necessary
Record the details of each call or self-ticket. Maintain confidentiality of all information
Perform HR transactions in the HR system, and other applications as appropriate, within scheduled timeframes and with a high degree of accuracy and strict adherence to written procedures
Utilize the case management system, knowledge base and other tools to actively manage caseload in accordance with team production goals and established service level objectives
Associate Service Center Agent Requirements:
High school diploma and 2+ years of experience working in an office environment
Basic computer knowledge
Experience in HR and payroll processes and procedures a plus
Experience in a customer service call center preferable
Intermediate MS Office skills preferred
Compensation: $18- $20 an hour
Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit
Lauren Brennan
LaSalle Network LNOSHR
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