Principal Software Architect

Ozmo is seeking an experienced, innovative, and strategic Principal Software Architect to join our growing engineering team. In this role, you’ll drive the design and delivery of scalable, secure, and intelligent technical solutions that power our SaaS platform. You will collaborate across departments to translate business needs into actionable architectures that enable innovation, reliability, and growth. If you’re passionate about cloud-scale architecture, intelligent systems, and the future of AI-enabled SaaS, this could be the perfect fit for you.

As a growing technology company, Ozmo’s focus is on solving tech support at scale. We build best‑in‑class software products that are used around the world to improve the lives of tens of millions of people each year by making technology more accessible. Ozmonauts are motivated to continuously improve and love to learn. We pride ourselves in doing exceptional work that delivers real value by transforming the way people think about technology.

What you will do:

• Lead the design, documentation, and communication of system architectures that align with Ozmo’s strategic goals.
• Architect solutions that support growth, performance, and scalability across our SaaS platform, with a focus on cloud‑native and AI‑enhanced systems.
• Collaborate with product, data, and engineering teams to integrate machine learning models, agentic systems, and intelligent automation into Ozmo’s products and workflows.
• Define architectural standards, patterns, and best practices for both traditional and AI‑based systems.
• Collaborate with customers’ technical teams to evaluate requirements, architect integrations, and ensure seamless deployment and alignment with their existing systems.
• Partner with engineering teams to ensure solutions meet reliability, security, and compliance standards.
• Evaluate emerging technologies in AI, cloud infrastructure, and data architecture to enhance Ozmo’s platform capabilities.
• Mentor engineers and foster a culture of innovation, experimentation, and technical excellence.
• Contribute to long‑term technical roadmaps and architectural reviews that include AI‑first design principles.

What you will bring to the role:

• 7+ years of experience architecting and delivering enterprise‑scale SaaS platforms and complex distributed systems.
• Proven experience leading architecture initiatives and mentoring technical teams.
• Strong understanding of cloud platforms (AWS, Azure, or GCP), software design principles, and modern development frameworks.
• Demonstrated experience designing and scaling microservices architectures, event‑driven systems, and serverless patterns using domain‑driven design (DDD) principles, robust API strategies, and cloud‑native DevOps practices.
• Deep understanding of SaaS scalability, multi‑tenant systems, observability, and distributed data management.
• Experience designing or integrating AI/ML systems, data pipelines, or intelligent services (e.g., recommendation engines, NLP, predictive analytics, generative AI tools).
• Familiarity with AI architecture patterns (e.g., model orchestration, vector databases, inference scaling).
• Excellent analytical, communication, and problem‑solving skills.
• Passion for continuous learning, experimentation, and improving technical systems at scale.
• While a Bachelor’s degree is preferred, we place greater value on proven, relevant experience.

Perks of being an Ozmonaut:

• Medical, vision, dental and life insurance along with short‑ and long‑term disability
• Plenty of paid time off (PTO) that grows the longer you’re with Ozmo, as well as paid holidays
• 401k to save for retirement with employer matching
• Paid maternity and bonding leave for new parents
• Paid pawternity leave when you bring a new pet into your life
• One‑month sabbatical after you have been with Ozmo for five years
• Flexible, hybrid work arrangements to support your best work

Pay Range:

$180,000 - $200,000 based on a number of factors and commensurate with qualifications and experience.

This is a fantastic opportunity to join a dynamic team while working remotely within the United States.

Applicants must be legally authorized to work in the U.S. Ozmo does not sponsor employment visas.

Ozmo participates in the E‑verify program.

Ozmo does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, age, disability, or any other characteristic protected by law.