Recurring Patient Care Representative (IN OFFICE)

Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time.

At Aveanna, every employee plays an important role in bringing our mission to life. The ongoing growth and success of Aveanna Healthcare remain dependent on our continued ability to consistently deliver compassionate, committed care for medically fragile patients. We are looking for talented and committed individuals in search of a rewarding career with a company that values Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun.

The Recurring Patient Care Representative is responsible for ensuring the effective and efficient management of Aveanna Medical Solutions’ Patient Care department.

The starting pay for our Recurring team is $17.00 per hour, with a $250 weekly stipend for additional in-office duties. In addition to compensation, our full-time employees are eligbile to receive the following competitive benefit package including: Health coverage, Life Insurance and a few additional options!

Essential Job Functions
• Ensure all recurring is completed timely, minimizing delays in patient order delivery
• Ensures work being performed meets internal and external compliance requirements
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action

Additional responsibilities of this position may include;

• Assist with office site visits and audits as necessary by the state of North Carolina and/or any government agency
• Oversight of minimal inventory and equipment as well as communicate when inventory levels are low
• Answering phones professionally, taking messages and resolving issues as necessary
• Maintaining a safe and clean office environment

Requirements
• High school graduate
• Education or experience equivalent to a bachelor’s degree in related field highly preferred
• A minimum of 2 years proven experience in managing customer service or equivalent teams
• Proficient in Microsoft suite of products including Outlook, Word and Excel

Preferences
• Education or experience equivalent to a bachelor’s degree in related field highly preferred
• Experience in healthcare preferred; knowledge of insurances and respiratory care is a plus

Other Skills/Abilities
• Must be able to adhere to confidentiality standards and professional boundaries at all times
• Attention to detail
• Time Management
• Ability to remain calm and professional in stressful situations
• Strong commitment to excellence
• Quick-thinking and astute decision making skills
• Effective problem-solving and conflict resolution
• Excellent organization and communication skills

Physical Requirements
• Must be able to speak, write, read and understand English
• Occasional lifting, carrying, pushing and pulling of 25 pounds
• Prolonged walking, sitting, standing, bending, kneeling, reaching, twisting
• Must be able to sit and climb stairs
• Must have visual and hearing acuity
• Must have strong sense of smell and touch

Environment
• Performs duties in an office environment during agency operating hours
• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.