Area Service Manager

Job Description

Job Description

OUR VISION:

"To become an indispensable partner to building owners with mission-critical systems."

POSITION SUMMARY/OBJECTIVE:

As an integrated ODR mechanical solutions provider, the company seeks to create and scale long term, consistent recurring revenue streams from its top owner relationships by assigning dedicated, account based personnel to work in unison capturing a diverse and comprehensive wallet share of available and related mechanical services revenue spanning from technical service T&M and project work, preventative maintenance, special projects T&M and project work, to larger ODR projects performed as a mechanical/general prime contractor.

The Area Service Manager assumes full responsibility of the traditional mechanical service component of the integrated ODR business including preventative maintenance, fixed price work orders, reactionary T&M and service projects performed by technicians through an assigned staff of service coordinators, associate area service managers and service technicians. S/he is responsible for meeting their service area revenue and gross profit goals, sales, and sales margin goals for their area. S/he ensures that work in the area is completed on time, within budget, to the customer’s satisfaction, and tracked in an accurate manner, all within the guidelines established by the Limbach Operating System. S/he is a key member of the branch operations team responsible for customer retention and growth of the recurring revenue base across their assigned service area.

Base salary range of $103,000 - 137,000

KEY TASKS & RESPONSIBILITIES:

• Assumes responsibility for achievement of their area sales and operational gross profit and cash management goals.
• Assumes the responsibility for maintaining and retaining ODR customer relationships through quality of service, timely execution and proper staffing.
• Manages staff to maximize pull through opportunities and margins from captive accounts.
• Manages maintenance contract execution for timeliness, quality and profitability through proper pre-planning, staffing and scheduling so as to minimize non-productive and/or idle time.
• Renews maintenance contracts within the given service area at target escalation and pricing levels to successfully meet the target margins of the Company.
• Develops excellent customer relationships by positioning the company to be the first call, “go-to” trusted source for technical service and maintenance needs.
• Maintains high visibility with customers and makes frequent visits in support of the account objectives.
• Ensures the service team plans and manages work with a unique understanding of the customer’s ongoing operations in mind resulting in minimal disruption to the customer’s business objectives.
• Partners with the service coordinator and field operations staff to plan out daily and weekly manpower and technician needs to support the customers.
• Understands the company’s broader MEP solutions capabilities outside of service and actively collaborates across the branch to ensure a seamless customer experience and capture additional wallet share through the deployment of personnel and/or staff needed to propose the branch’s full suite of sales offerings.
• Collaborates with Account Executives, Account Managers, Sales Representatives, Special Projects Managers and major project operations teams to ensure client needs are met.
• Participates in strategic account planning designed to increase recurring revenue from captive accounts
• Ensures all purchasing is completed in a timely and cost-effective manner.
• Possesses strong financial acumen and command of departmental profitability.
• Maintains the accuracy of all business records, reports, logs, and data, and submits regular reports to management to communicate booking/selling activity within a specified time frame.
• Ensures all work is billed promptly upon completion or per the terms of appropriate contract documents.
• Monitors payment of customer invoices and follows up on all departmental receivables over 60 days past due.
• Hires, trains, and develops staff capable of performing the work required to meet customer commitments.
• Supervises staff to ensure all jobs are completed on time, within budget, and accepted by the customer.

CONDUCT STANDARDS:

• Maintains appropriate Company confidentiality at all times.
• Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations
• Cultivates and promotes the “Hearts & Minds” safety culture.
• Consistently exemplifies the Core Values of the Company (we CARE, we ACT WITH INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE).

WORK ENVIRONMENT:

• This position operates primarily in a professional office environment, and routinely utilizes standard office equipment, such as computers, phones, copiers, and filing cabinets.
• Work duties may regularly necessitate visits to/walk throughs of local job sites, during which the incumbent may utilize basic tools (measuring tape, screwdriver, wrench, etc.), and be exposed to the conditions and/or hazards typically associated with a construction site.

PHYSICAL DEMANDS:

• In performing the duties of this job, the incumbent is regularly required to sit, stand, talk, walk, hear, and possess an appropriate degree of both visual acuity and manual dexterity.
• S/he may frequently be required to balance, climb, crouch, reach, and/or perform repetitive motion.
• This is considered a light work position, which means possible exertion of up to twenty (20) pounds of force occasionally, and/or up to ten (10) pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.

TRAVEL:

• This position may require up to 40% travel, primarily to local job sites.

MINIMUM QUALIFICATIONS:

• 4+ years of related employment experience.
• Advanced knowledge of the HVAC/controls industry.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Intermediate level computer skills, including proficiency with Microsoft Office (Excel in particular).
• Capacity to leverage communication/interpersonal skills to develop and enhance business relationships.
• Must have a valid driver's license.
• Must have a driving record compliant with the Company's policies and MVR requirements, and consent to ongoing driving record monitoring by the Company.

PREFERRED QUALIFICATIONS:

• College degree or advanced education preferred.
• Previous experience in a mentor, supervisory, or management role is a plus.
• Familiarity with back of house facilities maintenance staff personnel and operations.
• Previous experience in technical skilled trades or service execution and MEP equipment and systems diagnostics, maintenance and repair.

This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Limbach Facility Services LLC is an Equal Opportunity Employer.