Application Support Manager

Job Description An employer is seeking an Application Support Manager for a large financial services company sitting in Charlotte, NC or Plano, TX. This person will be completing administrative and non-technical tasks related to compliance deliverables and infrastructure requests for the applications they support. They will support vendors, development teams, and technology managers to ensure technical security, risk, and other compliance activities are completed on-time and per requirements. They will partner closely with control functions, risk management and Global Information Security (GIS) and should be familiar with the applicable policies, standards, LRRs, contacts and procedures so that the compliance deliverables are completed effectively and efficiently. Other responsibilities include: - Works with multiple teams and managers at the program level, under the supervision from a more senior domain expert - Ensure that risk, security, and other compliance deliverables are completed on time and per requirements for the applications they support. - Complete administrative and non-technical tasks related to compliance deliverables (for example, access reviews, assessments, questionnaires, procedural requirements, and so on). - Assist with audit exams and risk assessments for the applications. - Track and support the technical security and risk activities performed by the development teams (i.e., remediation of nonpermitted technology or security vulnerabilities, technical recovery planning, disaster recovery exercises, and so on). - Maintain data about the application in AppHQ and other systems of record. - Work closely with vendors for vendor applications to ensure the application meets bank requirements. - Assist with ad hoc inquiries and questions about the application. - Interface with technology infrastructure teams for infrastructure requirements like requests for additional storage - Understands all roles and responsibilities within their team and uses the tool sets within the software lifecycle. - Basic awareness of products, services, business flows, and strategy. - Contributes to artifacts needed for governance forums. Understands stakeholder expectations and creates regular updates to keep stakeholders informed. - Basic understanding of financial data and the impact that their role has within a team. - Facilitates team planning ceremonies against backlog/prioritized work. - Manages risk/dependencies/impediments for one team. - Identifies risk/dependencies and quantifies the impact it has on the business/technology and what controls are to be used to resolve. - Has knowledge of software development but has not been involved in hands on application development/coding. - Basic knowledge of automation and continuous delivery practices. Ability to participate in their role and utilize necessary tools with minimal guidance. - Possesses an understanding of architecture and bank standards. Participates in or supports delivery of architecture designs and implementations. - Data Management Has knowledge of data management practices and technologies but has not been hands-on with the development of a data system. - Has a basic understanding of experience design principles and familiar with the bank brand and accessibility guidelines. - Tracks the effectiveness of solutions through KPI's. Incorporates technical and financial factors when comparing different approaches to solutions. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements - 8-10 years of overall experience - Track and support the technical security and risk activities performed by the development teams (i.e., remediation of nonpermitted technology or security vulnerabilities, technical recovery planning, disaster recovery exercises, and so on). - Risk Management - Identifies risk/dependencies and quantifies the impact it has on the business/technology and what controls are to be used to resolve. - Governance & Stakeholder Management - Contributes to artifacts needed for governance forums. Understands stakeholder expectations and creates regular updates to keep stakeholders informed. - Scripting - XLS macros, shell scripts to manage data, reports. - InfoSec background - Worked on log analysis, Audit & compliance, familiar with VA/PT results - Infrastructure Background - Knowledge of Windows, Unix/Linux OS, Middleware - Experience with AI tools - CoPilot - CISA, CISSP / CISM background - Reporting, presentation, MS Suite, Communication, Jira / Kanban, Technology and Risk understanding. Weekly Report generation, ITIL process - Familiarity with business resiliency processes and concepts, risk management principles, technology change management, and/or audit response and preparation methods - Familiar with remedy / nexus ticketing systems, Patch deployment / management process, CI/CD, DevOps. - Application Management - Certifications ITILV2, CISA, CISSP, RHEL