Member Experience + Enrollment (Sales/Front Desk)
- Flexible schedule
- Free uniforms
- Commission
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Training & development
- Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
- Welcome families as they enter the center.
- Assist members with all administrative needs and requests.
- Help enroll new members interested in the program for a membership or trial class.
- Be the Trial champion! When a trial is in house your primary focus should be to close the sale.
- Oversee center level initiatives i.e. center maintenance, training, brand consistency etc.
- Daily, Weekly, and Monthly cleaning and maintenance of the center with team.
- Typical schedule includes 2 weekday's and 1 weekend shifts with specific hours dependent on the needs of the center and supporting the General Manager on their 2 consecutive days off. Those 2 days you will fully oversee member relations at the center.
- Weekday Part time schedule is from approx 3:30pm to 8pm.
- Weekend Part time schedule is approx 8:30am to 2:30pm.
- You will assist our general manager with all center needs.
- Dedicated 1-2 hours daily sales outbound calls / texts / trial follow up management.
- Member relation calls.
- Voicemail return.
- A passion for working with children is non-negotiable!
- Comfortable speaking to parents/guardians regarding a variety of topics.
- Complete training through LearnUpon as required by the leadership team.
- Prior experience as a member service/sales receptionist is a plus!
- Previous experience in management is preferred but not required
- Practical work experience with Google and Microsoft platforms.
- Previous experience with systems and platforms such as GloFox, LearnUpon, Podium, HubSpot, and Google Sheets is preferred but not required.
- CPR certified not required but preferred. Can certify within 90 days of hire.
- Eligible for membership sales bonus upon completion of training and probationary period.
- Establishes and holds high standards
- Provides a PREMIER experience from beginning to end.
- Creates culture
- Takes initiative
- Sets tone through actions
- Stays focused on the KidStrong Goals.
- Goal oriented and high performing.
- Upholds KidStrong Values; creates vision for others.
- Communicate and ensure transfer of knowledge.
- Approaches others in a tactful manner
- Reacts well under pressure
- Treats others with respect and consideration
- Accepts responsibility for own actions
- Follows through on commitments.
- Engaging, Fun, Likable
- High Energy, Clear & Easy to Understand
- Develops and nurtures relationships
- Focuses on developing self and others
- Prioritizes and plans work activities; Develops realistic action plans.
- Sets goals and objectives
- Uses time efficiently
- Plans for additional resources
- Organizes or schedules other people and their tasks
- Speaks clearly and persuasively in positive or negative situations
- Responds well to questions; Listens and gets clarification
- Demonstrates group presentation skills; Participates in meetings.
- Writes clearly and informatively; Edits work for spelling and grammar
- Varies writing style to meet needs
- Presents numerical data effectively; Able to read and interpret written information.
- Balances team and individual responsibilities
- Exhibits objectivity and openness to others' views
- Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
- Puts success of team above own interests; Able to build morale and group commitments to goals and objectives
- Gives and welcomes feedback.
- Encourages exploring of different perspectives to reach common goals and objectives
- Has a growth mindset; Sees every opportunity as one to learn from.
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