Customer Service Representative

Customer Contact Services (CCS) is a growing and dynamic contact center dedicated to delivering exceptional telephone answering and customer support services. We take pride in creating a positive, team-oriented workplace where employees are supported, valued, and encouraged to grow. If you are looking for an opportunity to join a company that values collaboration, professionalism, and strong customer service, we would love to hear from you.

In this role, you will support our automotive division, CTI, which partners with dealerships across the country to improve performance, streamline operations, and increase profitability. Through advanced telecommunications technology, complete inbound call coverage, and targeted outbound campaigns, CTI helps dealerships strengthen customer engagement, optimize appointment scheduling, and drive measurable business results.

*Automotive experience is not required for his role.

Employees are required to access the CCS work environment using their personal computers during the initial 90 to 180 days of their employment.
Responsibilities:

• Answer incoming calls in a timely manner
• Identify caller’s needs for call resolution
• Provide customers with product information and automative services
• Set service appointments for automotive dealerships
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving services
• Adhering to company scripts and procedures to ensure consistency
• Accurately process online reservations
• Accurately document call information and interactions
• Identify and escalate issues to supervisors
• Maintain Quality Assurance standards
• Ongoing training for all CCS client programs and accounts
• Deliver exceptional customer service to all callers
• Other duties as assigned

Qualifications:

• G.E.D. or higher education level
• One year of call center or customer service experience
• Understanding of basic computer hardware, software, and general systems
• Computer navigation & typing skills to manage multiple programs, platforms, and systems
• Ability to identify, understand, and protect confidential information
• Knowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
• Excellent written communication and documentation skills
• Strong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rules.
• Strong problem-solving skills and attention to detail.

Availability Needed

• Monday – Friday and every other Saturday
• 1:00pm – 7:00pm CST
• 15-30 hours per week

Equipment Requirements

• Keyboard - F1 - F12 keys, Page Up/Page Down
• Two monitors
• Webcam
• Ability to connect to internet via an ethernet cord (WIFI not permitted)
• Wired USB Headset
• Windows 10 or Windows 11
• 8 gigs of RAM or more (Installed Physical Memory)
• Intel i3 or AMD Ryzen 3 CPU or better.

Why Join Us?

• A fun, fast-paced, and supportive work environment.
• Opportunities for professional growth and advancement.
• Comprehensive training to enhance your skills.
• The chance to make a direct impact through exceptional service.
• Work remotely

Benefits:

• Bonus opportunities for performance and outbound projects
• Work from home
• Medical insurance
• Dental and Vision insurance
• 401k
• Paid time off
• Life insurance
• Holiday incentive pay
• Employee events and activities
• Advancement opportunities

Training is Monday through Friday, 9:30pm - 4:00pm, April 27th through May 8th.