Automotive Service Advisor
SUMMARY:
Mills Auto Group is hiring for a Service Advisor. If you are tired of your current workplace and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and a temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!WE OFFER:
* Health, Dental, Medical* 401K
* Paid Time OffRESPONSIBILITIES:
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance based on age, mileage, and vehicle history
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow-up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
REQUIREMENTS:
- Proven record of achieving exceptional Customer Satisfaction
- Experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is a must
- Above-average energy level
- A desire for a long-term career with a growing organization
- Personal and professional integrity
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