EV Charging Tier 2 Technician

The document provides an overview of a senior-level EV Charging Tier 2 Technician role at IONNA LLC, focusing on job responsibilities, requirements, and location specifics.

Pay is 35-41/HR

Hours are Thursday-Monday 12pm-9pm

• Job role involves troubleshooting and repairing EV charging stations in field, supporting West Coast locations.
• Candidates must be U.S. citizens or lawful permanent residents, with no visa sponsorship needed.
• The technician will work closely with call centers, NOC engineers, and hardware partners to resolve power system issues.
• The position requires onsite presence in Durham, NC,
• Ideal candidates should have hardware and software skills, experience with power systems, and a strong work ethic.

SOW (Statement of Work):

• In the context of the EV Charging Tier 2 Technician role at IONNA LLC, "Determine SOW to Fix Charger" refers to identifying and defining the specific tasks, responsibilities, and deliverables required to repair an EV charger. The SOW outlines what needs to be done, by whom, and within what timeframe. For example, a technician might create an SOW that details the steps for diagnosing a malfunctioning charger, the parts needed, and the expected completion date.

KPIs (Key Performance Indicators):

• KPIs are measurable values used to evaluate the success of an individual or organization in achieving key objectives. For this role, the KPIs listed are:
• First Attempt Success: Measures how often the technician resolves the issue on the first visit or attempt, indicating efficiency and expertise.
• Plugshare Score: Refers to the rating or feedback score from Plugshare, a platform where users rate EV charging stations. A higher score reflects better service and customer satisfaction.
• Mean Time to Diagnose: The average time it takes for the technician to identify the root cause of a problem. Lower times indicate faster and more effective troubleshooting.

These terms are important because they set clear expectations for job performance and help both the technician and the company track progress and areas for improvement.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.