Remote Customer Service & Client Support Agent - Work From Home

The Gainey Agency
Charlotte, NC

The Gainey Agency is hiring for a remote Client Support Agent role based in the Charlotte, NC area. This 1099 independent contractor opportunity offers flexible, work-from-home arrangements within the financial services sector, with structured training, mentorship, and advancement opportunities tied to performance.

  • Primary responsibilities
    • Connect with individuals who have requested information about financial protection products
    • Provide general education on life insurance options
    • Assist clients in identifying coverage that fits their needs
    • Maintain professional communication and follow-up with clients (leads may be provided; no cold-calling requirement)
  • Training and support
    • Structured onboarding and training program
    • Ongoing mentorship and team support
    • Access to training resources and guided systems
  • Compensation
    • Commission-based pay as an independent contractor (1099)
    • Earnings vary based on activity level and production
    • No hourly pay or guaranteed salary
    • Performance-based bonuses and incentives may be available
  • Requirements
    • Must be 18 years of age or older
    • Must be authorized to work in the United States
    • Ability to obtain a North Carolina state life insurance license (training provided; licensing costs may apply)
    • Reliable internet connection and access to a phone and computer
  • Who this may be a good fit for
    • Individuals seeking flexible, remote work arrangements
    • Those with backgrounds in customer service, education, or healthcare
    • Self-motivated individuals comfortable working independently
    • Candidates interested in developing new skills and pursuing long-term growth within financial services
  • Additional disclosures
    • This is an independent contractor opportunity (1099), not a W-2 position
    • Income is not guaranteed and depends on individual performance
    • This role involves offering financial protection products such as life insurance

This position is remote and localized to the Charlotte, NC area; it includes training and support for licensure and role development.

Posted 2026-05-18

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