CLIENT SERVICES MANAGER

Position Title: CLIENT SERVICES MANAGER

Reports To:

Salary: $90,000 - 100,000

Pay Grade: 15

Other Forms of Compensation: Bonus 

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. 

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected].

Job Summary

The Client Services Manager has direct customer service contact with our Clients, analyzing business performance and developing/ executing new programs. The goal is that outstanding service builds and sustain long-term relationships and result in high customer satisfaction and contract renewals/extensions.

Key Responsibilities:

• Prepares business reviews
• Improves profitability
• Makes recommendations to identify program enhancements and provide customer value
• Assists in operational set-up of new business
• Expedites day-to-day service problems
• Builds and sustains relationships with clients
• Conducts financial analyses
• Performs other duties as assigned

Qualifications:

• Associate’s degree required, Bachelor’s degree preferred
• Three years of account management experience
• Demonstrated ability to prepare, analyze and present complex business reviews to Clients
• Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation
• Proven long-term relationship building experience
• Demonstrated ability to use analytical and intuitive judgment and sound decision making
• Strong problem solving skills
• Proficiency in Microsoft Office software

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

Associates at ESFM are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1446890

ESFM

Brandy Wilson