Collections Manager (Buy Here-Pay Here)

Collection Manager – Credit Quick of Winston-Salem

Shape the Future of Collections Excellence

Credit Quick of Winston-Salem, a leader in Lease Here-Pay Here (LHPH) auto finance, is seeking a results-driven Collection Manager to lead our Loan Servicing Department. This pivotal role offers the opportunity to directly impact the financial success of the company while building, mentoring, and inspiring a high-performance team.

Why This Role Matters

As Collection Manager, you won’t just oversee collections - you’ll be the driving force behind operational efficiency, compliance excellence, and customer satisfaction. Your leadership will ensure delinquency and charge-offs remain at a minimum while maximizing recovery, cash flow, and overall portfolio health.

Key Responsibilities

• Lead and manage all daily operations of the Collections Department.

• Establish clear performance goals for service and collections associates.

• Ensure strict compliance with collection, bankruptcy, and repossession regulations.

• Track and analyze delinquency, recovery, and charge-off trends to drive strategy.

• Recruit, train, and motivate a skilled collections team while managing schedules.

• Direct repossession assignments and monitor resolution outcomes.

• Oversee payment processing, review cash balancing daily, and report discrepancies.

• Collaborate with leadership in management meetings and align department goals.

• Conduct staff meetings to reinforce objectives and maintain accountability.

• Drive productivity by refining processes and implementing proven systems.

What We’re Looking For

• Proven leadership : 3+ years of management experience in collections, preferably in BHPH/LHPH finance.

• Compliance expertise : In-depth knowledge of collection, bankruptcy, and repossession laws.

• Tech-savvy mindset : Skilled with computer systems and standard software tools.

• Results-oriented leader : Demonstrated success in reducing delinquency and boosting recovery.

Why Join Us

At Credit Quick of Winston-Salem, you’ll be part of a company where your leadership makes a visible impact every day. You’ll enjoy:

• Paid holidays

• Paid vacation

• No weekends

• A collaborative, growth-oriented environment where your contributions are valued

If you’re ready to lead with confidence, set the pace for collections excellence, and make a measurable difference, we want to meet you.