Service Coordinator - HVAC

HVAC Service Coordinator – 4-Day Work Week (Monday–Thursday)

Location:  Asheville, North Carolina

Are you looking for an opportunity to work in the HVAC industry with a 4-day work week and a company that treats you like family?

Bolton , a well-established, fourth-generation HVAC and plumbing company , is seeking a dedicated HVAC Service Coordinator to join our team. In this essential role, you'll be responsible for customer service, technician dispatching, service call scheduling , and overall workflow coordination. If you have strong communication skills, love working with people, and want to be part of a company that takes pride in delivering high-quality heating and cooling services , this position is for you.

Key Responsibilities

As the HVAC Service Coordinator, you will:

• Answer and manage inbound HVAC service calls and provide excellent customer support
• Coordinate and schedule HVAC service technicians for residential and commercial clients
• Dispatch technicians promptly and efficiently to maximize productivity and customer satisfaction
• Serve as the communication hub between customers, HVAC technicians , and internal office staff
• Assist with day-to-day operations to ensure prompt and professional service delivery
• Maintain accurate service records and schedules using dispatch software and Microsoft Office tools

Qualifications

• Strong verbal and written communication skills
• Solid computer proficiency, especially with Microsoft Office (Word, Excel, Outlook)
• Detail-oriented and highly organized, with the ability to manage multiple tasks in a fast-paced environment
• Friendly, professional, and calm under pressure
• High school diploma or equivalent required
• Valid North Carolina driver’s license
• Must be able to pass a drug screening

Preferred: Prior experience in an HVAC coordinator , dispatch , plumbing service scheduling , or field service coordination role is highly desired.

Why Join Bolton?

We value work-life balance and a family-oriented culture. Here’s what we offer:

• 4-day work week (Monday through Thursday) – enjoy long weekends every week!
• Health and dental insurance
• Short- and long-term disability coverage
• Life insurance and optional AFLAC coverage
• 401(k) retirement plan with company match
• Paid holidays and paid time off (PTO)
• Competitive hourly pay based on experience and skills

Ready to join a company where your work matters and your life outside of work is respected? Apply now to become a key part of the Bolton HVAC team!