Revenue Cycle Management Associate Director

Job Description

Job Description

Description:

Position Description

The Associate Director is responsible for the operational leadership, execution, and performance of the insurance division within Insurance Revenue Recovery. This role provides day-to-day leadership oversight for managers, supervisors, and operational teams while ensuring alignment with departmental goals, client expectations, quality standards, and financial performance objectives.

The Associate Director serves as a key operational leader responsible for driving consistency, accountability, productivity, employee engagement, and client service excellence across their assigned division. This role partners closely with senior leadership to execute strategic initiatives, support operational growth, and maintain a high-performing culture aligned with Revco’s ONE philosophy.

This role is expected to operate within Revco’s standardized operational framework and leadership model, ensuring consistency across teams, clients, and workflows while supporting enterprise-wide objectives.

Key Responsibilities

Operational Leadership

• Lead daily operations for the Insurance division across multiple clients, teams, and workflows
• Drive productivity, quality, liquidation, and operational performance metrics
• Monitor department trends, identify operational risks, and implement corrective action plans
• Ensure standardized workflows, documentation practices, and operational consistency across teams
• Partner with leadership to support scalable operational processes and workflow optimization

Leadership & Team Development

• Directly oversee Managers and/or Supervisors within the division
• Coach and develop frontline leadership teams to improve accountability, communication, and performance management
• Support employee engagement, retention, and leadership development initiatives
• Reinforce Revco’s ONE culture and leadership expectations throughout the organization
• Participate in hiring, onboarding, and succession planning efforts

Client & Business Partnership

• Support client relationships through operational oversight, reporting review, and issue resolution
• Participate in both onsite and virtual client meetings as needed to discuss operational performance and recovery strategies
• Collaborate with internal departments including Training, Human Resources, Technology, and Implementations
• Ensure service delivery aligns with contractual obligations and client expectations

Performance & Reporting

• Analyze operational and financial performance metrics to identify opportunities for improvement
• Assist in development and execution of departmental goals, KPIs, and performance initiatives
• Drive accountability around productivity, quality, aging performance, and recovery outcomes
• Partner with leadership on reporting strategies and operational business reviews

Strategic Execution

• Assist in execution of departmental initiatives, process improvements, and technology implementations
• Support operational readiness for new client onboarding and growth opportunities
• Champion continuous improvement initiatives and operational efficiency efforts
• Translate strategic direction into actionable operational plans for leadership teams

Qualifications

• Bachelor’s degree preferred or equivalent operational leadership experience
• 5+ years of healthcare revenue cycle management experience
• 3+ years of leadership experience managing operational teams
• Strong understanding of insurance follow-up, denials management, appeals, and revenue recovery operations
• Experience managing performance metrics, productivity standards, and operational reporting
• Strong leadership, communication, organizational, and problem-solving skills
• Ability to lead through change in a fast-paced operational environment
• Proficiency with operational systems, reporting tools, and Microsoft Office applications

Preferred Leadership Competencies

• Operational accountability
• Strategic thinking with execution focus
• Leadership development
• Client relationship management
• Process improvement mindset
• Cross-functional collaboration
• Performance coaching
• Change management
• Decision-making and problem resolution

HOURS: Monday-Friday 9:00am-5:00pm