Patient Coordinator (Full-Time)

Are you looking to make a difference in healthcare? Look no further!

MedQuest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We’re a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development and we want you.

Facility: Novant Health Imaging University

Location: 8401 Medical Plaza Drive Suite 110 Charlotte, North Carolina 28262

Position Type: Full-Time

Work Schedule Details: 9a-5:30p, likely opportunity for overtime

As the first point of contact for patients, referring physicians, and visitors, you will play a vital role in creating a welcoming and positive experience at our imaging center. This position is responsible for greeting patients and their families, ensuring they feel comfortable, and anticipating their needs throughout their visit.

Key Responsibilities

• Warmly welcome patients and visitors, providing exceptional customer service.
• Check patients in and verify necessary information for appointments.
• Answer incoming calls promptly and route them to the appropriate team member.
• Schedule patient appointments accurately and efficiently.
• Collect patient balances and financial responsibilities at the time of service.
• Perform general front desk duties, including administrative tasks as needed.

What We’re Looking For

• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• A customer-focused mindset with a commitment to patient care.

Education:

• High School Diploma or equivalent

Prior Experience:

• 0 - 2+ years of experience working in a customer support role or hospitality field

Special Qualifications:

• Strong customer service background and focus
• Professional written and verbal communication skills
• Working knowledge and ability to perform accurately and efficiently on computer
• Demonstrated ability to multi-task
• Ability to work in a fast-paced environment

Preferred Skills/Experience:

• Experience working in a physician practice or other type of medical services office
• Knowledge of medical terminology
• Prior patient collections experience in a medical setting
• Medical records experience
• Bachelor’s Degree

About MedQuest Imaging

Founded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify , diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, and X -ray , MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience.

P atients, referring physicians, and h ealthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work , competitive salaries and benefits , and hybrid / remote opportunities based on role. To learn more, visit .