Service Advisor

Job Description

Job Description

Service Advisor

Location: Greensboro, NC

Schedule: On-site | Monday-Friday, 8:00 AM-5:00 PM, with rotating Saturday coverage

Compensation: $52,500-$57,000 annually

Keep Customers Moving. Keep Technicians Productive.About National Fleet Management

National Fleet Management is one of the fastest-growing heavy-duty truck service companies in the Southeast. With multiple full-service repair facilities, a growing fleet of mobile service trucks, and continued expansion into new markets, we're committed to keeping our customers on the road while creating rewarding careers for our employees.

We're looking for a highly organized, customer-focused Service Advisor to join our Greensboro team.

This isn't a traditional administrative position. It's a fast-paced, operations-focused role that sits at the center of the shop and serves as the connection between customers, technicians, parts, and leadership.

The ideal candidate thrives under pressure, enjoys solving problems, communicates effectively, and takes ownership of their work. If you're someone who can balance multiple priorities while maintaining exceptional customer service, we'd love to meet you.

What You'll Do

As a Service Advisor, you'll be responsible for managing the flow of work through the shop while ensuring customers receive timely communication and technicians have the information and resources they need to be successful.

Your responsibilities will include:

Service Coordination & Workflow Management

• Coordinate incoming service requests and schedule repair work

• Create, update, and maintain service orders

• Track jobs from intake through completion

• Maintain accurate records for reporting and compliance purposes

• Conduct and document 25-point inspections on all incoming vehicles

• Monitor repair progress and provide real-time updates

Customer Communication

• Serve as the primary point of contact for customers

• Answer incoming calls and respond to emails professionally

• Provide customers with updates regarding repair status, estimates, and scheduling

• Address questions, concerns, and service-related issues promptly

• Deliver an exceptional customer experience through proactive communication

Technician Coordination

• Manage the daily game plan and technician schedules to maximize productivity

• Prioritize and assign work based on workload and service needs

• Adjust schedules and resources to accommodate urgent repairs

• Communicate with technicians to ensure they have the information, parts, and documentation necessary to complete repairs efficiently

Estimates & Profitability

• Prepare accurate repair estimates and job quotes

• Document quotes within the service management system to expedite approvals

• Support technicians throughout the quoting process

• Identify opportunities to improve efficiency, productivity, and overall shop performance

• Contribute to the growth and profitability of the Greensboro location

Parts & Administrative Support

• Partner with the Parts Coordinator to ensure parts are ordered and available when needed

• Maintain organized service records and documentation

• Support inventory, documentation, and administrative processes that keep the shop operating efficiently

What We're Looking For

• Previous experience as a Service Advisor, Dispatcher, Customer Service Representative, or in a similar role preferred

• Strong customer service and communication skills

• Excellent organizational and time-management abilities

• Strong typing and data-entry skills

• The ability to manage multiple priorities in a fast-paced environment

• Strong problem-solving and decision-making skills

• Experience preparing estimates and repair quotes is preferred

• Comfort using service management software, Microsoft Office, AI tools, and other technology platforms

• Availability to participate in a rotating Saturday schedule

Why You'll Love Working Here

National Fleet Management offers a competitive benefits package designed to support the health, financial well-being, and professional growth of our team members.

• Medical, dental, and vision insurance

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options

• 401(k) profit-sharing retirement plan with employer match

• Paid time off and paid holidays

• Company-paid life insurance

• Disability insurance

• Employee Assistance Program (EAP)

• Pet insurance

• Boot and safety glasses reimbursement

• Ongoing training and development opportunities

• Opportunities for advancement and internal promotion

This position is similar to an automotive dealership Service Advisor role but focuses exclusively on supporting diesel technicians in our Greensboro repair facility.

If you're ready to join a growing company where your work directly impacts the success of the operation, apply today.

Equal Opportunity Employer

National Fleet Management is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

Drug-Free Workplace

National Fleet Management maintains a drug-free workplace. Employment may be contingent upon compliance with applicable drug and alcohol policies, including pre-employment and post-incident testing, where permitted by law.